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key already used?

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All Forums >> [New Releases from Matrix Games] >> The Operational Art of War IV >> Tech Support >> key already used? Page: [1]
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key already used? - 2/17/2019 9:20:42 PM   


Posts: 46
Joined: 4/16/2015
Status: offline
Trying to register TOAOW I bought a while ago so I can download version and then apply latest on top. When putting in serial number from purchase email I get message "key already used".

Can't be as I own the game, never registered it myself, never shared serial.

I have had this message before trying to register some of my many matrix games so I have given up registering them. But seems like I need to register TOAOW to get the next to latest update.

Help please - I can send purchase email to support if needed.
Post #: 1
RE: key already used? - 2/17/2019 11:12:58 PM   

Posts: 4536
Joined: 8/8/2013
From: Third rock from the Sun.
Status: offline
You need to contact the support team. They really do a great job.


"There are more things in Heaven and Earth, Horatio, than are dreamt of in your philosophy."

Wearing blinders and earplugs everything you do is correct.

(in reply to michaelspotts)
Post #: 2
RE: key already used? - 2/17/2019 11:40:42 PM   


Posts: 3581
Joined: 6/23/2011
From: Portugal
Status: online
It sounds like you have registered more than one account.
Open a helpdesk ticket or contact us at

(in reply to Lobster)
Post #: 3
RE: key already used? - 2/18/2019 11:42:50 AM   


Posts: 46
Joined: 4/16/2015
Status: offline
Thanks for quick replies. With your tip Vpaulus I realized that was exactly what was up - over years and many gamesI had used two logons.

Logging on this morning into members' section and using the old logon matrix had a really nice popup that noted the multiple logon problem, I clicked a button to merge them, and viola!

All my games are now under the one michaelincol logon. Downloading the TOAOW updates now and enjoying having all my games together in system.

Thanks guys. Thanks Matrix

(in reply to VPaulus)
Post #: 4
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