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Game Crashes and closes after 6.00 patch

 
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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: Last Stand Arnhem >> Tech Support >> Game Crashes and closes after 6.00 patch Page: [1]
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Game Crashes and closes after 6.00 patch - 12/22/2018 9:03:07 PM   
alec29

 

Posts: 1
Joined: 12/22/2018
Status: offline
Installed a few days ago ran ok but now crashes when ever I click Play on the main menu (have deleted and reinstalled)
Post #: 1
RE: Game Crashes and closes after 6.00 patch - 12/23/2018 2:14:30 PM   
hapshott

 

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Joined: 6/4/2014
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Hello,

Same for me. It ran for 1 day. After that I was stupid and used steam for close combat. I installed the Ardennes mod. But steam couldn't handle that. So I re-installed the matrix version and patched. After that it crahes to desktop. Installed the steam version again and everythig was fine again. I uninstalled cc lsa of course every time.

It seems that it is looking to a wrong folder or so.

(in reply to alec29)
Post #: 2
RE: Game Crashes and closes after 6.00 patch - 12/23/2018 2:29:39 PM   
hapshott

 

Posts: 30
Joined: 6/4/2014
Status: offline
Hi,

I just reinstalled the matrix version again. It works after I removed the folder named:

C:\Users\<your name>\Documents\My Games\CloseCombatLastStandArnhem

Perhaps this deleting of the folder helps you also.

(in reply to hapshott)
Post #: 3
RE: Game Crashes and closes after 6.00 patch - 12/23/2018 2:47:21 PM   
zakblood


Posts: 22001
Joined: 10/4/2012
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so any help still needed or not?

http://www.matrixgames.com/forums/tm.asp?m=4190946

(in reply to hapshott)
Post #: 4
RE: Game Crashes and closes after 6.00 patch - 12/23/2018 3:04:19 PM   
hapshott

 

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Joined: 6/4/2014
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Ho Zakblood,

Yes. I need help. But not for this anymore. I have now the same asKanov has:
http://www.matrixgames.com/forums/tm.asp?m=4553256

post 23

(in reply to zakblood)
Post #: 5
RE: Game Crashes and closes after 6.00 patch - 12/23/2018 3:25:26 PM   
zakblood


Posts: 22001
Joined: 10/4/2012
Status: offline
the maker and coder of the game is looking at that post and will reply, just when back in the office now as there closed for xmas

(in reply to hapshott)
Post #: 6
RE: Game Crashes and closes after 6.00 patch - 12/23/2018 3:53:23 PM   
hapshott

 

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Joined: 6/4/2014
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Hello Zakblood,

For me the steam version works correctly. Only the matrix version gives the save issue. Perhaps this helps in debugging the issue.

Happy holidays

(in reply to zakblood)
Post #: 7
RE: Game Crashes and closes after 6.00 patch - 1/2/2019 2:19:08 AM   
WilliSaenger

 

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Removing the folder C:\Users\<your name>\Documents\My Games\CloseCombatLastStandArnhem solved the problem for me.

(in reply to hapshott)
Post #: 8
RE: Game Crashes and closes after 6.00 patch - 1/2/2019 2:40:39 AM   
WilliSaenger

 

Posts: 33
Joined: 5/11/2016
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Removing the folder solves the problem only until you save again. When you restart the game and press "Play Game" the game crashes again.

If you install the v6.0 beta update that came out in August though, the saving process runs smoothly.
If you compare the size of the two v6.0 updates, you can notice that there is a difference in size.

This means that the two updates are different.

To recap:
The v6.0 update that came out in August and that you can find on the matrix website in the download section of your account, works.
The v6.0 update that came out in October seams to be buggy and leads to crashes on different systems.

(in reply to WilliSaenger)
Post #: 9
RE: Game Crashes and closes after 6.00 patch - 1/2/2019 2:45:08 AM   
WilliSaenger

 

Posts: 33
Joined: 5/11/2016
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I noticed that the update(6.0) that came out in August saves the files in the C:\Matrix Games\Close Combat Last Stand Arnhem\Games\Save folder.
The newer update (the one that crashes) saves in C:\Users\<your name>\Documents\My Games\CloseCombatLastStandArnhem.

There must be some kind of conflict with steam..

(in reply to WilliSaenger)
Post #: 10
RE: Game Crashes and closes after 6.00 patch - 1/3/2019 3:42:27 PM   
PipFromSlitherine

 

Posts: 1124
Joined: 6/23/2010
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Can you guys seeing crashes confirm if you are using Dropbox or OneDrive, or other file syncing software on the My Games folder on your systems?

Cheers

Pip


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(in reply to WilliSaenger)
Post #: 11
RE: Game Crashes and closes after 6.00 patch - 1/3/2019 9:49:09 PM   
WilliSaenger

 

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Joined: 5/11/2016
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Hi Pip,

I don't have any file syncing software on the MyGames folder.
What about Steam? Doesn't it use the folder aswell?

Cheers

(in reply to PipFromSlitherine)
Post #: 12
RE: Game Crashes and closes after 6.00 patch - 1/4/2019 4:08:51 PM   
PipFromSlitherine

 

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Steam cloud saving is not enabled for the game, so it unlikely to be touching the folder. Note that if you are running W10 (and maybe 8, I can't remember top of my head) and logged in with a MS account it may be running OneDrive anyway.

I am trying to find the bug or issue, so many thanks for all the people who have replied.

Cheers

Pip


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(in reply to WilliSaenger)
Post #: 13
RE: Game Crashes and closes after 6.00 patch - 1/4/2019 4:13:37 PM   
PipFromSlitherine

 

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The steam version also seems to fix the issue for some people, but cause it for others, so I don't think Steam is involved.

Cheers

Pip


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(in reply to PipFromSlitherine)
Post #: 14
RE: Game Crashes and closes after 6.00 patch - 1/4/2019 4:51:12 PM   
PipFromSlitherine

 

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[edit: superseded by the post below]

< Message edited by PipFromSlitherine -- 1/4/2019 5:55:29 PM >


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Post #: 15
RE: Game Crashes and closes after 6.00 patch - 1/4/2019 5:54:56 PM   
PipFromSlitherine

 

Posts: 1124
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This is a hotfix drop of an EXE that should solve the crash issues people are seeing. This is a Matrix version EXE. This EXE should be unpacked and placed in the game's install folder, then run directly. Note your AV or Windows may want to warn you or block the file because it straight from the oven.

https://www.dropbox.com/s/jqbkaykh5z6lpq7/CCLSA_HOTFIXTEST2.zip?dl=0

There is also a workaround until we can push the update out. Copy the folders Save and Battles from Documents/My Games/CloseCombatLastStandArnhem/Games/ into the Games/ folder in your install folder. Once the update is out you can delete these superfluous files.

Cheers

Pip

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(in reply to PipFromSlitherine)
Post #: 16
RE: Game Crashes and closes after 6.00 patch - 1/14/2019 9:48:02 PM   
shayanhe

 

Posts: 1
Joined: 1/14/2019
Status: offline
Is this file good for the GOG version too? I have the same issue and can't get it to work. I get an error message regarding serial number.

(in reply to PipFromSlitherine)
Post #: 17
RE: Game Crashes and closes after 6.00 patch - 1/14/2019 10:29:25 PM   
PipFromSlitherine

 

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No - it is for the Matrix version only. But the updated version is currently being pushed out to the various store fronts, so should be available soon.

Cheers

Pip


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(in reply to shayanhe)
Post #: 18
RE: Game Crashes and closes after 6.00 patch - 4/11/2019 7:47:44 AM   
STIENER

 

Posts: 749
Joined: 1/7/2001
From: Vancouver, Canada
Status: offline
so Pip or Zak...is there a NEW update out for LSA now that fixes this?

(in reply to PipFromSlitherine)
Post #: 19
RE: Game Crashes and closes after 6.00 patch - 4/11/2019 8:04:39 AM   
zakblood


Posts: 22001
Joined: 10/4/2012
Status: offline
will chase it up and see

(in reply to STIENER)
Post #: 20
RE: Game Crashes and closes after 6.00 patch - 4/11/2019 9:46:00 AM   
VPaulus

 

Posts: 3390
Joined: 6/23/2011
From: Portugal
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Have you checked your Member's account?
The last update is 6.00.01.It was released on the 15th of January

(in reply to zakblood)
Post #: 21
RE: Game Crashes and closes after 6.00 patch - 4/11/2019 6:33:19 PM   
STIENER

 

Posts: 749
Joined: 1/7/2001
From: Vancouver, Canada
Status: offline
Vpaulus.....I cant get into my members account....I have a user name conflict issue for some reason. I merged accounts a long time ago. I have contacted your help desk to resolve. thanks for the update and fix

(in reply to VPaulus)
Post #: 22
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