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Disappearing install - 1/18/2018 10:06:13 PM   
Crimso


Posts: 29
Joined: 9/4/2011
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I have d/l the v2.0 installer at least 3 times. My first attempt to install started up, I input my serial no., then it not only quit running the install, but the installer .exe file disappears as well. This has happened twice more. In addition, I tried to move the installer from the Downloads folder to another folder. Nope. Need Administrator permission. Even though I am an Admin on this computer, I am shown as owner of the .exe file, the folder I am copying from, and the folder I am copying to. I was able to move it from Downloads to Desktop, but when I double-clicked the icon to install, the file again disappeared (this time immediately). These issues are completely out of the blue, have not had them before (running Windows 10). Any ideas? I logged out and then in again, but no joy. I'll try turning off and then on again, but am not hopeful.
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RE: Disappearing install - 1/18/2018 10:26:17 PM   
Crimso


Posts: 29
Joined: 9/4/2011
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Still nothing. Always disappears. Seems to randomly deny my ability to move the file (this time it refused to move it to Desktop, but did move it to another folder).

(in reply to Crimso)
Post #: 2
RE: Disappearing install - 1/18/2018 10:34:38 PM   
berto


Posts: 20491
Joined: 3/13/2002
From: metro Chicago, Illinois, USA
Status: offline

We'll have to let Matrix/Slitherine tech support address this one. It's their installer. Try opening a formal support ticket.

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(in reply to Crimso)
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RE: Disappearing install - 1/18/2018 10:49:46 PM   
Crimso


Posts: 29
Joined: 9/4/2011
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Thx, submitted.

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Post #: 4
RE: Disappearing install - 1/18/2018 11:36:29 PM   
Crimso


Posts: 29
Joined: 9/4/2011
Status: offline
Have now figured out that Avast was part of the problem, was blocking install. But it still hangs with an error on access to uninstall.exe denied. Could not open uninstall executable for writing.

(in reply to Crimso)
Post #: 5
RE: Disappearing install - 1/18/2018 11:52:48 PM   
berto


Posts: 20491
Joined: 3/13/2002
From: metro Chicago, Illinois, USA
Status: offline

Don't you just hate when that happens?

Many times I have tried running the latest EXEs on one or more test systems here only to have the AV software block the launch, quarantine it, and in the worst cases change ownership/permissions in such a way that it is a devil of a time figuring out how to right things.

Good luck figuring this one out.

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Post #: 6
RE: Disappearing install - 1/19/2018 12:09:30 AM   
Crimso


Posts: 29
Joined: 9/4/2011
Status: offline
Told Avast to let it go, hung up again on irsetup.exe, again told it to allow, then came the uninstall.exe denied. Have disabled UAC, looks like it's going to install (about 80% done). Everybody can go back to whatever it was they were working on.

(in reply to berto)
Post #: 7
RE: Disappearing install - 1/19/2018 3:32:50 AM   
zakblood


Posts: 22666
Joined: 10/4/2012
Status: online
if you want some good advice, remove avast, as it's the biggest and worst piece of rubbish ever put on a pc,.

it's the worst offender and the least unfriendly game AV on the market, just google it and then remove it, no matter which one you replace it with, free or paid, you can't get one that much worse, unless you pick Mcafee etc

if you look at the tech support sites from all over the net, not just these 2 gaming sites, i think you will find the same advice, most times installing as admin on a game friendly AV gives no errors what so ever, any other free AV online will be fine, if you have to add a file to a white list or safe list to get it past a given AV, then it's not a good AV in the first place and it's data base and file system isn't for one, game friendly and or any good on Heuristic

(in reply to Crimso)
Post #: 8
RE: Disappearing install - 1/19/2018 4:39:48 PM   
clodhellmer

 

Posts: 20
Joined: 11/21/2014
Status: offline
Same story for me! Just stopped AVAST and now I can install the game.

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Post #: 9
RE: Disappearing install - 1/20/2018 12:31:30 AM   
rgb07460

 

Posts: 104
Joined: 2/14/2012
From: Corpus Christi, Texas
Status: offline
Same her. Disabled Avast for 1 hr. Now it is installing!!!!

(in reply to clodhellmer)
Post #: 10
RE: Disappearing install - 1/20/2018 9:19:26 AM   
demyansk


Posts: 2774
Joined: 2/20/2008
Status: offline
A friend of mine told me that webroot is the best and Panda had to be disabled for come and strategic command. Can Matrix do something different with there install process?

(in reply to rgb07460)
Post #: 11
RE: Disappearing install - 1/20/2018 9:46:48 AM   
Crossroads


Posts: 17045
Joined: 7/5/2009
Status: offline

quote:

ORIGINAL: demyansk

A friend of mine told me that webroot is the best and Panda had to be disabled for come and strategic command. Can Matrix do something different with there install process?


That is a good question. They have digitally signed the executables, so the AV programmes should detect that. Yet, some of them seem to be overly aggressive...

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