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Malware issue according to Kaspersky

 
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Malware issue according to Kaspersky - 12/8/2017 10:56:33 PM   
vaalen

 

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I installed the game on steam, seemingly with no problem. The first time i tried to launch it, my Kaspersky antivirus sent up a box stating they were deleting malware. A follow up box stated that the item deleted was almost certainly Malware. I have had Kaspersky for years, and this is the first time it has done something like this with a game.

I tried launching the game, and was informed the game could not launch because there was a problem with the path.

I then checked the integrity of the steam cache for the game, and was informed that a file was missing, which would be required. When the file was reacquired, I tried launching the game, and Kaspersky sopped it, just as before, with the exact same sequence and message boxes.

I then checked the cache, got the same missing file restored, tried to start the game, and the whole sequence repeated.

I have many matrix and Sliterine games on steam, and Kaspersky has never before found a problem with any of them. This includes the battlefront version of the game, which was not on steam. That version had no response from Kaspersky.

At this point, I am at a loss about what to do.

Any help will be very much appreciated.
Post #: 1
RE: Malware issue according to Kaspersky - 12/8/2017 11:41:21 PM   
PJL1973


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The reason you have issues is because Kapersky IS the malware, posing as anti-virus software.

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Post #: 2
RE: Malware issue according to Kaspersky - 12/9/2017 9:05:17 AM   
Witti44

 

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Same problem

Please patch it guys

(in reply to PJL1973)
Post #: 3
RE: Malware issue according to Kaspersky - 12/9/2017 9:09:40 AM   
zakblood


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it's called a false positive and you need to add the game to a white or safe list, so it doesn't get scanned etc, there's nothing wrong with the game or files, it's the scanner etc, simple as that





100% clean

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< Message edited by zakblood -- 12/9/2017 9:15:39 AM >

(in reply to Witti44)
Post #: 4
RE: Malware issue according to Kaspersky - 12/9/2017 9:16:46 AM   
zakblood


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and the scan results





Attachment (1)

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Post #: 5
RE: Malware issue according to Kaspersky - 12/9/2017 12:24:08 PM   
Witti44

 

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Yes, but it is a problem of the game. I have hundreds of games but no one has a problem with kaspersky. It can't be an option to deaktivate the scan for these two parts.

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Post #: 6
RE: Malware issue according to Kaspersky - 12/9/2017 12:36:55 PM   
zakblood


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https://support.kaspersky.co.uk/11444


or

https://support.kaspersky.co.uk/7913


or just add both

just another false one to add to the ever growing list, there will be no patch, as it's not broken, so none needed imo, just some basic rule changes needed and a smarter product

< Message edited by zakblood -- 12/9/2017 12:38:09 PM >

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RE: Malware issue according to Kaspersky - 12/9/2017 1:21:58 PM   
vaalen

 

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quote:

ORIGINAL: zakblood

https://support.kaspersky.co.uk/11444


or

https://support.kaspersky.co.uk/7913


or just add both

just another false one to add to the ever growing list, there will be no patch, as it's not broken, so none needed imo, just some basic rule changes needed and a smarter product

I cannot click on the Kaspersky links you provided. If you could enable us to do so, it would be useful.

(in reply to zakblood)
Post #: 8
RE: Malware issue according to Kaspersky - 12/9/2017 1:25:17 PM   
vaalen

 

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quote:

ORIGINAL: Witti44

Yes, but it is a problem of the game. I have hundreds of games but no one has a problem with kaspersky. It can't be an option to deaktivate the scan for these two parts.


I have exactly the same experience in this as you do. Hundreds of games on my computer, not one has ever had a problem with Kaspersky. Until this one. And I have had Kaspersky for many years.

(in reply to Witti44)
Post #: 9
RE: Malware issue according to Kaspersky - 12/9/2017 1:27:52 PM   
Witti44

 

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You can copy the links in the adressfolder of your browser

(in reply to vaalen)
Post #: 10
RE: Malware issue according to Kaspersky - 12/9/2017 4:00:49 PM   
zakblood


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https://support.kaspersky.co.uk/11444

https://support.kaspersky.co.uk/7913

as with all code links in my posts, just move the mouse over the link while holding the button down copies the link







or a right click then goto will open another page and the link for you

Attachment (1)

< Message edited by zakblood -- 12/9/2017 4:02:12 PM >

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Post #: 11
RE: Malware issue according to Kaspersky - 12/10/2017 3:19:49 AM   
vaalen

 

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Thank you, With44, I appreciate the help.

Regards,

Vaalem

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Post #: 12
RE: Malware issue according to Kaspersky - 12/10/2017 3:21:20 AM   
vaalen

 

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Thank you, Zackblood, both for testing the files and for coming up with a resolution that should work.

Regards,

Vaalen

(in reply to vaalen)
Post #: 13
RE: Malware issue according to Kaspersky - 12/11/2017 9:04:29 AM   
IainMcNeil


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Anti virus false positives are not something you can patch to fix. It's not a bug in the game. The virus checker needs to not falsely identify it as a virus.

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Director
Matrix Games

(in reply to vaalen)
Post #: 14
RE: Malware issue according to Kaspersky - 1/3/2018 4:30:30 PM   
vaalen

 

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Joined: 1/13/2008
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This problem is not resolved, and I request help from the developer.

Kaspersky will not allow this game to be put on the exception list.

I a steam thread on the same subject, a player was told by Kaspersky tech support that there was something in the copy protection that created a serious weakness that hackers could exploit. In other words, Kaspersky is not saying that the files are malware, but that they create a vulnerability to hackers.

Regardless of the reason, we who have Kaspersky cannot play the game.

Kaspersky had done a perfect job in protecting my computer the last several years, doing much better than previous av systems.

I respectfully request that the developers look into fixing this issue so I can play this amazing game again.

(in reply to vaalen)
Post #: 15
RE: Malware issue according to Kaspersky - 1/3/2018 5:53:34 PM   
Aurelian

 

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The developer can't fix it as stated above as it is a Kapersky problem. It doesn't trip my Windows Defender or IObit Malware, for example. And if they could, and those two trip, then what?

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Post #: 16
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