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Documentation button w/o Microsoft Word

 
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Documentation button w/o Microsoft Word - 11/18/2017 11:52:39 AM   
dstone11

 

Posts: 17
Joined: 4/8/2010
Status: offline
If a scenario has documentation in a "*.doc" file and I click on the documentation button
-- the file opens correctly in Microsoft Word on my laptop (which has Word bound to ".doc" files)
-- nothing happens on my desktop (which has Open Office bound to ".doc" files and Word is not installed)
-- and if I start TOAW 3 on my desktop and click the link there, the file correctly opens in Open Office


Post #: 1
RE: Documentation button w/o Microsoft Word - 11/18/2017 12:15:18 PM   
zakblood


Posts: 22403
Joined: 10/4/2012
Status: online
seems it's an association error as any .doc reader should be able to open and read it, will test it now, as have word on one pc and open office on another then a laptop with neither so can check that for sure and re post results

http://www.thewindowsclub.com/change-file-associations-windows

can you check or double check what files are associated on both of the devices and confirm which is the default reader

< Message edited by zakblood -- 11/18/2017 12:18:43 PM >

(in reply to dstone11)
Post #: 2
RE: Documentation button w/o Microsoft Word - 11/19/2017 1:46:23 AM   
dstone11

 

Posts: 17
Joined: 4/8/2010
Status: offline
On the desktop (i.e., the machine where the documentation button "does nothing") ...
.doc is bound to Open Office Writer

On the laptop (i.e., the machine with Word)
.doc is bound to Microsoft Word

Again, TOAW 3 on the desktop does "work", i.e., opens the ".doc" files with Open Office Writer. Hard to imagine the code would have changed here. But nevertheless, on the same machine, TOAW 3 works and TOAW 4 doesn't. Weird.

Update. TOAW 4 *does* open ".pdf" documentation files correctly. Even weirder.


< Message edited by dstone11 -- 11/19/2017 1:54:54 AM >

(in reply to zakblood)
Post #: 3
RE: Documentation button w/o Microsoft Word - 11/19/2017 6:59:36 AM   
zakblood


Posts: 22403
Joined: 10/4/2012
Status: online
ok will post a note to the developer and support staff to re look at it, sorry for the issue

(in reply to dstone11)
Post #: 4
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