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CMANO Failure - 11/5/2017 10:31:48 AM   
Andrea G


Posts: 321
Joined: 10/9/2017
From: Genoa, Italy
Status: offline
Hi everybody,

I was playing "Canary Cage" this weekend and for three times the program crashed,

these are the files that apparently caused the problem, according to windows:

C:\Users\Andrea2\AppData\Local\Temp\WER730D.tmp.WERInternalMetadata.xml
C:\Users\Andrea2\AppData\Local\Temp\WERA709.tmp.appcompat.txt
C:\Users\Andrea2\AppData\Local\Temp\WERBC4E.tmp.mdmp

Are they CMANO files?
Or what else?

Any suggestion?

Thanks in advance

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RE: CMANO Failure - 11/5/2017 10:42:43 AM   
zakblood


Posts: 22425
Joined: 10/4/2012
Status: online
are you running any compatibility mode of Windows for the game?

(in reply to Andrea G)
Post #: 2
RE: CMANO Failure - 11/5/2017 10:43:33 AM   
zakblood


Posts: 22425
Joined: 10/4/2012
Status: online
look for the file appcompat.txt and open it in notepad and see what if anything it says etc

(in reply to zakblood)
Post #: 3
RE: CMANO Failure - 11/5/2017 10:48:45 AM   
zakblood


Posts: 22425
Joined: 10/4/2012
Status: online
if it relates to DLL files

quote:

My appcompat.txt lists a number of DLLs. Am I correct assuming that the reason for a crash could have only come from one of the listed DLLs


then you need to find out what app or program runs those files, and it maybe a background program that's crashed the game, or vis versa etc,...

mind you, the mini dump file is better, go to WERBC4E.tmp.mdmp

The minidump file is far more informative for diagnosing crashes but you would need to install a program to read it,

Install Debugging Tools for Windows, if you don't already have it.

Set up the symbol path variable _NT_SYMBOL_PATH to point to the Microsoft symbol server

Run Windbg and do File -> Open Crash Dump and locate your .dmp or .mdmp file

Type !analyze -v.

This will try to isolate the location of the crash. Note that just because a crash occurs in a particular dll it doesn't mean that is where the bug resides - it could be because an invalid parameter has been passed in from your application code. The analysis should hopefully show you a meaningful stack and an error code which should help in working out the actual cause of the crash.

good luck

(in reply to zakblood)
Post #: 4
RE: CMANO Failure - 11/5/2017 10:57:16 AM   
Andrea G


Posts: 321
Joined: 10/9/2017
From: Genoa, Italy
Status: offline

quote:

ORIGINAL: zakblood

look for the file appcompat.txt and open it in notepad and see what if anything it says etc


That's funny, there is no AppData folder at all|
Tried to search for the files but no results.
I am not running CMANO with compatibility mode.
It's possible that windows has erased the files?

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(in reply to zakblood)
Post #: 5
RE: CMANO Failure - 11/5/2017 11:06:24 AM   
zakblood


Posts: 22425
Joined: 10/4/2012
Status: online
yes, it could do as it's a temp file and that depends on your settings, as if you use a program to auto clean temp files or have restarted the O/S since the issue, the file with also been auto removed

(in reply to Andrea G)
Post #: 6
RE: CMANO Failure - 11/5/2017 11:07:43 AM   
zakblood


Posts: 22425
Joined: 10/4/2012
Status: online
then again, app data is a hidden file

Procedure

quote:

Access the Control Panel. ...

Type "folder" into the search bar and select Show hidden files and folders.

Then, click on the View tab at the top of the window.

Under Advanced Settings, locate "Hidden files and folders." ...

Click on OK.

Hidden files will now be shown when performing searches in Windows Explorer.

(in reply to zakblood)
Post #: 7
RE: CMANO Failure - 11/5/2017 11:09:07 AM   
zakblood


Posts: 22425
Joined: 10/4/2012
Status: online
once done, it's better if you undo this as well, as most things in there, are hidden for a reason, as deleting something in there you shouldn't by mistake will or could make a app or program / game no longer work

(in reply to zakblood)
Post #: 8
RE: CMANO Failure - 11/5/2017 5:30:54 PM   
Andrea G


Posts: 321
Joined: 10/9/2017
From: Genoa, Italy
Status: offline

quote:

ORIGINAL: zakblood

yes, it could do as it's a temp file and that depends on your settings, as if you use a program to auto clean temp files or have restarted the O/S since the issue, the file with also been auto removed


Unfortunately they are gone; if it happens again I will know what to do to save them in a safe place.
Hope this will not happen again.
Thank you for the technical informations.

_____________________________


(in reply to zakblood)
Post #: 9
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