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[RESOLVED] CMANO crashing at start

 
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[RESOLVED] CMANO crashing at start - 6/17/2017 9:27:31 AM   
Lunatic67

 

Posts: 10
Joined: 6/17/2017
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Hi guys,

I'm truly disappointed because my game doesn't launch.
I already followed the steps written in "Command Not Launching Step 1: Missing Prerequisites" and in "Command Not Launching: Step 2 Random other things", CMANO is updated on last version and my GPU drivers are up to date.

What happens exactly is when I click on the shortcut of the game from my desktop of from the launcher, the logo of CMANO appears, as a white window which disappears quickly, then then main window of the game appears with the start menu, and right after that the game crashes and I get an error message.

I would like to post the contain of the error message but I can't link the screenshot or post it as a file on the forum, and I can't post the text of the error message, the forum thinks it's a link, or a phone number ...

I need help guys.
Thanks

< Message edited by Sunburn -- 7/8/2017 9:30:14 AM >
Post #: 1
RE: CMANO crashing at start - 6/17/2017 9:54:24 AM   
Dimitris


Posts: 12651
Joined: 7/31/2005
Status: offline
Hi,

Can you show us the error message ?

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Post #: 2
RE: CMANO crashing at start - 6/17/2017 9:55:46 AM   
Lunatic67

 

Posts: 10
Joined: 6/17/2017
Status: offline
Hi,

I would like to post the contain of the error message but I can't link the screenshot or post it as a file on the forum, and I can't post the text of the error message, the forum thinks it's a link, or a phone number ...

I'll send it to you by PM.

(in reply to Dimitris)
Post #: 3
RE: CMANO crashing at start - 6/17/2017 11:05:17 AM   
VPaulus

 

Posts: 3522
Joined: 6/23/2011
From: Portugal
Status: online
I've added you to the list of trusted users, so you should now be able to post without restrictions.


(in reply to Lunatic67)
Post #: 4
RE: CMANO crashing at start - 6/17/2017 11:06:54 AM   
Dimitris


Posts: 12651
Joined: 7/31/2005
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Thank you. This sounds like an issue with DirectX.

Can you please re-run the DirectX setup manually, just in case. To do that, navigate to [CMANO]\PreRequisites\directx_June2010_redist and run the file setup.exe.

Thanks!

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Post #: 5
RE: CMANO crashing at start - 6/17/2017 11:12:13 AM   
Lunatic67

 

Posts: 10
Joined: 6/17/2017
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@VPaulus : Thanks mate!
@Sunburn : I did it a minute ago but the result is the same :

Nom d’événement de problème: APPCRASH
Nom de l’application: Command.exe
Version de l’application: 1.0.0.0
Horodatage de l’application: 592c6faa
Nom du module par défaut: d3d9.dll
Version du module par défaut: 6.1.7601.17514
Horodateur du module par défaut: 4ce7b7b3
Code de l’exception: c0000005
Décalage de l’exception: 00029473
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 0a9e
Information supplémentaire n° 2: 0a9e372d3b4ad19135b953a78882e789
Information supplémentaire n° 3: 0a9e
Information supplémentaire n° 4: 0a9e372d3b4ad19135b953a78882e789

Do you need a dxdiag?
In case you need it :



Attachment (1)

< Message edited by Lunatic67 -- 6/17/2017 11:14:03 AM >

(in reply to Dimitris)
Post #: 6
RE: CMANO crashing at start - 6/17/2017 11:14:48 AM   
VPaulus

 

Posts: 3522
Joined: 6/23/2011
From: Portugal
Status: online
Could you please attach a DxDiag report file to your message?

How to get a DxDiag report file:

1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message

(in reply to Lunatic67)
Post #: 7
RE: CMANO crashing at start - 6/17/2017 11:27:32 AM   
Lunatic67

 

Posts: 10
Joined: 6/17/2017
Status: offline
I did already in my previous message VPaulus.

(in reply to VPaulus)
Post #: 8
RE: CMANO crashing at start - 6/17/2017 12:09:50 PM   
VPaulus

 

Posts: 3522
Joined: 6/23/2011
From: Portugal
Status: online
The failure is in the D3D module, so it should be related with the graphics.
Can you please temporarily change your screen resolution to 1920x1080, reboot Windows, run the game and check if the issue persists?

(in reply to Lunatic67)
Post #: 9
RE: CMANO crashing at start - 6/17/2017 12:37:45 PM   
Lunatic67

 

Posts: 10
Joined: 6/17/2017
Status: offline
I tried right now, but unfortunately the issue is still the same.

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Post #: 10
RE: CMANO crashing at start - 6/17/2017 1:04:28 PM   
mikmykWS

 

Posts: 11524
Joined: 3/22/2005
Status: offline
Hi Lunatic

Sorry you're having issues.

Is your Windows OS up to date?

What kind of Graphics card to you have?
Did you just purchase the game or have you had it for awhile?

Thanks!

Mike

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Post #: 11
RE: CMANO crashing at start - 6/17/2017 1:12:16 PM   
Lunatic67

 

Posts: 10
Joined: 6/17/2017
Status: offline
Hi mimyk,

No prob as long as we find a solution.


My OS should be up to date, Windows auto update is on.

My GPU is a GTX 1080 Ti. Drivers have been updated today.

I purchased the game a couple of month ago, box version, and I tried to install it and play it yesterday for the first time.



< Message edited by Lunatic67 -- 6/17/2017 1:13:51 PM >

(in reply to mikmykWS)
Post #: 12
RE: CMANO crashing at start - 6/17/2017 1:35:58 PM   
mikmykWS

 

Posts: 11524
Joined: 3/22/2005
Status: offline
Ok first things first.

Ok you've installed the game from disk. Your next step should be to press the check for update button. This will download the latest version and may include a prereq you didn't have before. After that try and run the game and see what happens.

If you still have issues I did find an error report that included your card and error for another game. The solution for that user was to update their C++ runtime and .net prerequisites. You can find these in the prerequiste folder.

I hope this helps but let us know how it goes. Want you up and running and happy!

Thanks!

Mike

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Post #: 13
RE: CMANO crashing at start - 6/17/2017 2:42:55 PM   
Lunatic67

 

Posts: 10
Joined: 6/17/2017
Status: offline
I installed it from DVD and updated it right after that.
And the game still crashes.

I ran all the prerequisites and error occured again.

If you don't have any clue I'll try a fresh OS install with updates then reinstalling game and prerequisites and update it. And I'll see what happens. But actually everything is supposed to be already updated, so doing all that would be long and boring and I'd prefer to avoid it.

(in reply to mikmykWS)
Post #: 14
RE: CMANO crashing at start - 6/17/2017 4:52:30 PM   
Dimitris


Posts: 12651
Joined: 7/31/2005
Status: offline
Skip the DVD, download the v1.10 full installer, install using that and then update to the current version using the updater applet.

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Post #: 15
RE: CMANO crashing at start - 6/17/2017 8:44:36 PM   
Lunatic67

 

Posts: 10
Joined: 6/17/2017
Status: offline
Where am I supposed to download v1.10 full installer ?
I'll do so tomorow and keep you informed of the result.

< Message edited by Lunatic67 -- 6/17/2017 8:46:10 PM >

(in reply to Dimitris)
Post #: 16
RE: CMANO crashing at start - 6/17/2017 9:09:02 PM   
Dimitris


Posts: 12651
Joined: 7/31/2005
Status: offline
The download link should be available in your members area.

Here's a direct link: http://ftp.us.matrixgames.com/pub/CommandModernAirNavalOperations/CommandMANO-CommandNI-SetupRelease-v110.zip

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Post #: 17
RE: CMANO crashing at start - 6/18/2017 2:13:27 PM   
Lunatic67

 

Posts: 10
Joined: 6/17/2017
Status: offline
Hi guys,

I just did it all, downloading from the link, patching from the updater applet.

But the error is still the same.

I'm saving some files, and will be formating and reinstalling a fresh OS, do the updates of it and then install CMANO again right after it.

< Message edited by Lunatic67 -- 6/18/2017 2:22:10 PM >

(in reply to Dimitris)
Post #: 18
RE: CMANO crashing at start - 6/18/2017 6:04:49 PM   
mikmykWS

 

Posts: 11524
Joined: 3/22/2005
Status: offline
Let us know how it goes.

Mike

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Post #: 19
RE: CMANO crashing at start - 6/19/2017 7:01:19 PM   
Lunatic67

 

Posts: 10
Joined: 6/17/2017
Status: offline
Hi guys,

Good news, it worked.

So I reinstalled Windows 7, the SP1 and some important updates, and last pilotes for my GPU and soundcard.
Then I installed CMANO from the link above refusing its prerequisites, downloaded updates from the applet and only installing the last suggestion C++ 2015. And an uptodate version of directx from an other game.

I don't think I'll update directx it now when an other game offers to update it.

I will come back if I have any other problem.

Thanks for your help guys!

< Message edited by Lunatic67 -- 6/19/2017 7:02:11 PM >

(in reply to mikmykWS)
Post #: 20
RE: CMANO crashing at start - 6/19/2017 8:18:28 PM   
mikmykWS

 

Posts: 11524
Joined: 3/22/2005
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Awesome!

Mike

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Post #: 21
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