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Store not working? - 11/27/2016 7:57:49 PM   
USSLockwood

 

Posts: 543
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Can't order any games...must...give...matrix...money...uhh...

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Dave
San Diego
Home of the World's Busiest Radar Approach Control
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RE: Store not working? - 11/27/2016 8:11:29 PM   
zakblood


Posts: 22632
Joined: 10/4/2012
Status: online
what's the error message you received?

sorry about this


(in reply to USSLockwood)
Post #: 2
RE: Store not working? - 11/27/2016 8:42:53 PM   
USSLockwood

 

Posts: 543
Joined: 8/16/2002
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No error message at all. Paypal link does not do anything.

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Dave
San Diego
Home of the World's Busiest Radar Approach Control

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RE: Store not working? - 11/27/2016 10:04:11 PM   
demyansk


Posts: 2762
Joined: 2/20/2008
Status: offline
Something going on with PayPal, try a credit card and watch it work

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RE: Store not working? - 11/27/2016 10:10:45 PM   
Zerosen4281857

 

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Joined: 8/29/2015
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I was trying to purchase "Strategic Command" with the boxed version option. When I went with the download only version,
it worked.

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RE: Store not working? - 11/28/2016 9:25:42 AM   
Grognerd_INC


Posts: 1161
Joined: 11/17/2005
From: CA native, retired in FL
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I tried to buy Command: Modern Naval & Air war. Got to the screen after the credit card entry and I got an error message when I hit the complete button. Will try again later. Don't think I want this one at steam. I prefer Matrix for some titles so I can register it with them.

(in reply to Zerosen4281857)
Post #: 6
RE: Store not working? - 11/28/2016 2:16:40 PM   
zakblood


Posts: 22632
Joined: 10/4/2012
Status: online
for anyone who is still having these issue, please send a message to support, who maybe able to help you with your purchases

http://www.matrixgames.com/support/

just comment on what your issue is and with what service etc CC or PayPal etc, your forum name etc and what product you were trying and failed to buy, thanks

(in reply to Grognerd_INC)
Post #: 7
RE: Store not working? - 11/28/2016 2:30:00 PM   
IainMcNeil


Posts: 2788
Joined: 10/26/2004
From: London
Status: offline
Sorry you are having problems guys. We're looking in to it but it seems to be in the link between Bluesnap and PayPal so its not something we can dig in to and have to pass on to 3rd parties.

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Iain McNeil
Director
Matrix Games

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RE: Store not working? - 11/28/2016 7:14:58 PM   
USSLockwood

 

Posts: 543
Joined: 8/16/2002
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I wanted to purchase the boxed version but had to settle for the download
only, since that was the only link that worked. Is it possible to up-
grade?

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Dave
San Diego
Home of the World's Busiest Radar Approach Control

(in reply to IainMcNeil)
Post #: 9
RE: Store not working? - 11/28/2016 8:27:23 PM   
VPaulus

 

Posts: 3593
Joined: 6/23/2011
From: Portugal
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You can buy the book here:
http://www.matrixgames.com/store/boxedupgrade.asp

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Post #: 10
RE: Store not working? - 11/29/2016 10:07:51 AM   
Grognerd_INC


Posts: 1161
Joined: 11/17/2005
From: CA native, retired in FL
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Even this morning I get a message "Fault" Please contact Customer Service. Trying to pay with credit card (like always). I guess I could go get the game from Steam.

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Post #: 11
RE: Store not working? - 11/29/2016 10:43:25 AM   
Grognerd_INC


Posts: 1161
Joined: 11/17/2005
From: CA native, retired in FL
Status: offline
quote:

Even this morning I get a message "Fault" Please contact Customer Service. Trying to pay with credit card (like always).


NM,I did purchase through Steam and am downloading now. Normally I like my Matrix games registered with Matrix because I like them to know I support their business (even if just a little at a time!)

(in reply to Grognerd_INC)
Post #: 12
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