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WHERE'S MY DAMN GAME???

 
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WHERE'S MY DAMN GAME??? - 6/11/2016 5:19:37 AM   
kayeldee

 

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I ordered TotH some time ago, and i dont know where to go in order to track my purchase, Someone know where to go....moderators i'm mostly looking at you guy(s)
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RE: WHERE'S MY DAMN GAME??? - 6/11/2016 6:19:16 AM   
zakblood


Posts: 22664
Joined: 10/4/2012
Status: online
Just open a tech support ticket or contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will provide you with more and upto date info

(in reply to kayeldee)
Post #: 2
RE: WHERE'S MY DAMN GAME??? - 6/11/2016 1:29:36 PM   
kayeldee

 

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no joy

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RE: WHERE'S MY DAMN GAME??? - 6/11/2016 1:47:37 PM   
zakblood


Posts: 22664
Joined: 10/4/2012
Status: online
it may take longer at the weekends but you will get a reply, sorry about this, did you get a download so at least can play the game while you wait?

(in reply to kayeldee)
Post #: 4
RE: WHERE'S MY DAMN GAME??? - 6/12/2016 3:25:12 AM   
parusski


Posts: 5167
Joined: 5/8/2000
From: Jackson Tn
Status: offline

quote:

ORIGINAL: kayeldee

I ordered TotH some time ago, and i dont know where to go in order to track my purchase, Someone know where to go....moderators i'm mostly looking at you guy(s)


I have your game. Since I already had a copy I gave yours to my puppy to chew on.

_____________________________

"I hate newspapermen. They come into camp and pick up their camp rumors and print them as facts. I regard them as spies, which, in truth, they are. If I killed them all there would be news from Hell before breakfast."- W.T. Sherman

(in reply to kayeldee)
Post #: 5
RE: WHERE'S MY DAMN GAME??? - 6/12/2016 11:11:02 AM   
fuselex

 

Posts: 788
Joined: 8/2/2014
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understand your frustration Kayeldee , but from my experience an e-mail to support resulted in the game being
reshipped . There was no argument from matrix , just we will post again .
The postal system may be the problem , but I believe Matrix has the customer`s interest first .
Quick rundown on my experience, ordered the game , 6 weeks later (Australia) , no game arrived .
An e-mail to matrix ,game reshipped .
A few more weeks later it arrived
No problems with Matrix , just the link between them posting it and it arriving seems to be a bit cloudy

(in reply to parusski)
Post #: 6
RE: WHERE'S MY DAMN GAME??? - 6/12/2016 11:15:12 AM   
rico21


Posts: 2984
Joined: 3/11/2016
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vs

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Post #: 7
RE: WHERE'S MY DAMN GAME??? - 6/14/2016 1:31:45 PM   
kayeldee

 

Posts: 48
Joined: 7/20/2015
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quote:

ORIGINAL: zakblood

it may take longer at the weekends but you will get a reply, sorry about this, did you get a download so at least can play the game while you wait?

i tried to download it, but i got a "FAILED NETWORK" message and lost the download and if theres a link for restarting, I couldnt see it, but honestly, my connection is so lame that it will take a tremendously long time...but anyway, I'd give downloading it another shot if someone would let me know how.

(in reply to zakblood)
Post #: 8
RE: WHERE'S MY DAMN GAME??? - 6/14/2016 1:34:12 PM   
kayeldee

 

Posts: 48
Joined: 7/20/2015
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quote:

ORIGINAL: parusski
quote:


I have your game. Since I already had a copy I gave yours to my puppy to chew on.


what a pal...


< Message edited by kayeldee -- 6/14/2016 1:37:31 PM >

(in reply to parusski)
Post #: 9
RE: WHERE'S MY DAMN GAME??? - 6/14/2016 2:18:02 PM   
zakblood


Posts: 22664
Joined: 10/4/2012
Status: online
Just contact support[at]slitherine.co.uk with your order details (order reference number or/and email address used when placed the order) and they will provide you with new download links.

Just open a tech support ticket or contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will provide you with new download links.

depending on which site you got it from

(in reply to kayeldee)
Post #: 10
RE: WHERE'S MY DAMN GAME??? - 6/15/2016 1:29:30 AM   
MorningDew

 

Posts: 1164
Joined: 9/20/2006
From: Greenville, SC
Status: offline
quote:

ORIGINAL: zakblood

Just contact support[at]slitherine.co.uk with your order details (order reference number or/and email address used when placed the order) and they will provide you with new download links.




Or...post a question in all caps with a ridiculous tone.

_____________________________


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Post #: 11
RE: WHERE'S MY DAMN GAME??? - 6/15/2016 2:56:17 PM   
kayeldee

 

Posts: 48
Joined: 7/20/2015
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quote:

ORIGINAL: AndrewKurtzOr...post a question in all caps with a ridiculous tone.



Are you referring to my subject line?? got your attention didn't it?? mission acomplshed

< Message edited by kayeldee -- 6/15/2016 3:00:15 PM >

(in reply to MorningDew)
Post #: 12
RE: WHERE'S MY DAMN GAME??? - 6/15/2016 3:01:08 PM   
kayeldee

 

Posts: 48
Joined: 7/20/2015
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And FYI Andrew, we're talking about a $50.00 investment here...that's half of my disability stipend for the month, so you'll pardon me for my "ridiculous tone' I hope

(in reply to kayeldee)
Post #: 13
RE: WHERE'S MY DAMN GAME??? - 6/15/2016 4:11:35 PM   
rico21


Posts: 2984
Joined: 3/11/2016
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let my friend kayeldee quiet !





Attachment (1)

(in reply to kayeldee)
Post #: 14
RE: WHERE'S MY DAMN GAME??? - 6/15/2016 5:48:21 PM   
kayeldee

 

Posts: 48
Joined: 7/20/2015
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quote:

ORIGINAL: rico21

let my friend kayeldee quiet !







what??

(in reply to rico21)
Post #: 15
RE: WHERE'S MY DAMN GAME??? - 6/15/2016 8:07:43 PM   
rico21


Posts: 2984
Joined: 3/11/2016
Status: offline
I'm on your side

(in reply to kayeldee)
Post #: 16
RE: WHERE'S MY DAMN GAME??? - 6/15/2016 9:38:31 PM   
kayeldee

 

Posts: 48
Joined: 7/20/2015
Status: offline
i think i understand

(in reply to rico21)
Post #: 17
RE: WHERE'S MY DAMN GAME??? - 6/16/2016 12:05:19 AM   
kayeldee

 

Posts: 48
Joined: 7/20/2015
Status: offline
good news...i got my downloaded complete and installed and I'm ready to go

bad news: i get the doesn't support my res setting which is weird, because my res is on the list any way it becoming a real pain

(in reply to kayeldee)
Post #: 18
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