Pip: To be fair, the fact that a beta patch is "not an official part of the support flow" is not the issue here. The fact is, that the beta has been out for over 2 weeks for Steam users, and it remains unavailable for me. Correct me if I am wrong: It was simply easier, less work, to issue the beta through Steam (or, at least did not require the creation of (another?) installer for non-Steam Users); and it is easier, or less work, now to field the complaints than to create a non-Steam user installer. Hence, it is not irrational for non-Steam users to feel neglected.
PS: Not that it matters, but doesn't an installer have to be created anyway for the official patch, assuming that same will be available for non-Steam users?