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This serial number is not registered to your account".

 
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All Forums >> [New Releases from Matrix Games] >> Order of Battle : World War II >> Tech Support >> This serial number is not registered to your account". Page: [1]
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This serial number is not registered to your account&qu... - 4/15/2016 2:11:35 PM   
Charly G


Posts: 157
Joined: 9/25/2004
From: France
Status: offline
I've bought "Order Battles:US Marines" in Matrix store. I've generated my Steam Key and it was ok when I've registered it on Steam. In Multiplayer, I had no problem to log in. But I had a bug with the "check for new download content" box. Then, I've uninstalled the game.
I've installed the game again on Steam, and I have no problem with the "check for new download content" box.
But when I try to log in Multiplayer PBEM++ Online with my login name and my password, I've a message: "Connection Error: This serial number is not registered to your account".
(I've posted the same message on Steam Forum).
Thank you to find why it doesn't work. I've many other Matrix/Slitherine wargames on Steam and I've not this problem.

< Message edited by Charly G -- 4/15/2016 2:15:05 PM >
Post #: 1
RE: "Connection Error: This serial number is not r... - 4/15/2016 2:16:13 PM   
zakblood


Posts: 22425
Joined: 10/4/2012
Status: online
Just open a tech support ticket or contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will advice or give higher level help as it's a serial number issue, and they maybe able to offer more or better advice, tried to post this on your first post at Slitherine, but when i tried, the post had been deleted

(in reply to Charly G)
Post #: 2
RE: "Connection Error: This serial number is not r... - 4/15/2016 3:55:54 PM   
Charly G


Posts: 157
Joined: 9/25/2004
From: France
Status: offline
Thank you very much. I've opened a tech support ticket.
I've deleted the post at Slitherine because I've bought this product in Matrix Store. Sorry to have disturbed you.

< Message edited by Charly G -- 4/15/2016 3:59:49 PM >

(in reply to zakblood)
Post #: 3
RE: "Connection Error: This serial number is not r... - 4/15/2016 4:43:25 PM   
zakblood


Posts: 22425
Joined: 10/4/2012
Status: online
no problem, it's what we are here for

(in reply to Charly G)
Post #: 4
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