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RE: Physical Copy - 12/24/2015 2:05:13 PM   
KenchiSulla


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It is cheap shipping. Perhaps Matrix should consider allowing player to pay for express shipping....

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RE: Physical Copy - 12/24/2015 2:26:15 PM   
Gettysburg


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that is exactly the point

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RE: Physical Copy - 12/24/2015 2:26:25 PM   
warspite1


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quote:

ORIGINAL: Cannonfodder

It is cheap shipping. Perhaps Matrix should consider allowing player to pay for express shipping....
warspite1

Good idea. With the Download option I wouldn't ordinarily care how long it takes. But with the hard bound manual to read (I am assuming this will be on a par with the MWIF and WITW) - I would defo pay extra for a quicker delivery.


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Post #: 33
RE: Physical Copy - 12/24/2015 3:31:36 PM   
theGoat

 

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Mine finally arrived .... nice manual.

Just a thought for future releases ... would it be possible to offer expedited shipment ? Appreciate it might not be for everyone as it'd cost more but personally I'd rather pay a bit more than have it shipped via sailing boat ...

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RE: Physical Copy - 12/24/2015 3:35:48 PM   
warspite1


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quote:

ORIGINAL: theGoat

Mine finally arrived .... nice manual.

Just a thought for future releases ... would it be possible to offer expedited shipment ? Appreciate it might not be for everyone as it'd cost more but personally I'd rather pay a bit more than have it shipped via sailing boat ...
warspite1




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Post #: 35
RE: Physical Copy - 12/24/2015 3:43:22 PM   
theGoat

 

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I had been going to say "...shipped by U Boat..." but at least they had engines

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Post #: 36
RE: Physical Copy - 12/25/2015 11:20:17 PM   
Moltke71


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Fantastic!! I got mime for Christmas. I thought it would be a nice paperback like CMANO but it's a grand large real hardbound. Kudos!

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RE: Physical Copy - 12/28/2015 1:33:27 PM   
Gettysburg


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today nothing. think my order lost

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RE: Physical Copy - 12/28/2015 2:15:29 PM   
Franciscus


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Nothing here yet...

Either lost or ridiculous...how can something shipped December 1st take 4 weeks to arrive ?

EDIT -> And Christmas is no excuse !

As comparison, I bought in Amazon (uk) 2 books and one DVD; they were shipped (from Italy ?) on the 23rd December and arrived today (28 December) by REGULAR MAIL! With Christmas in between !!

I think I read the DC:B physical copy was sent via Swiss mail ? are they still using this ?????:





Attachment (1)

< Message edited by Franciscus -- 12/29/2015 6:30:50 PM >


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Post #: 39
RE: Physical Copy - 12/28/2015 6:27:59 PM   
Emx77


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Nothing here also. It exceeded 26.12.2015. arrival date specified in Matrix mail.

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Post #: 40
RE: Physical Copy - 12/30/2015 2:06:37 PM   
IslandInland


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30th December now and still a no show.

This may be the last time I order a physical copy of anything from Matrix.





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Post #: 41
RE: Physical Copy - 12/30/2015 2:20:28 PM   
Franciscus


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Yep, nothing here yet...

I opened a ticket on support, I think it's fair to assume it got lost...

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RE: Physical Copy - 12/30/2015 3:13:29 PM   
IslandInland


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quote:

ORIGINAL: Franciscus

Yep, nothing here yet...

I opened a ticket on support, I think it's fair to assume it got lost...


I should do the same but I'll wait until around this time next week and then if it still hasn't arrived I'll contact Matrix.

I'm surprised no one from Matrix has posted in this thread to at least reassure us or chase up these missing orders.

I don't understand why it took eight days to even dispatch the order. Given that I ordered the game on 24th November, Christmas shouldn't really come into it.





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Post #: 43
RE: Physical Copy - 1/4/2016 1:39:49 PM   
IainMcNeil


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Hi guys,

we're just back in the office and the warehouse reported they ran out of stock over the holiday but nobody was here to deal with it or to even let the support team know. We've put up a note on the product page. New stock was supposed to have arrived on the 28th but has not appeared yet. We're trying to track it down but suspect it may be at customs. Apologies to everyone affected.

I'm trying to find out exactly when we ran out of stock so we can look in to any orders placed before that to see if there is another issue going on as the month long delay cant really be explained by running out of stock 1-2 weeks ago. We'll get this sorted out as soon as possible and thanks for your patience.

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Post #: 44
RE: Physical Copy - 1/4/2016 3:50:24 PM   
Franciscus


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Thank you for looking to this. I am also in contact with VPaulus, that confirmed my order shipped on December 1st. It has not yet arrived as of today (January 4th).

Even coming from the USA as it is, more than one month of shipping time is somewhat unacceptable (if it didn't get lost).

You should consider another more expedited shipping partner, and a way to track our packages would be also much appreciated...

Regards

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Post #: 45
RE: Physical Copy - 1/6/2016 4:48:16 PM   
Vic


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Well mine arrived today! :)

It was apparently shipped on the 11th of december.

I am really pleased with the quality of the book. Albeit the shipping has admittedly been slow.

So hang in there, even if it takes some time, they do seem to arrive.

Best wishes,
Vic

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Post #: 46
RE: Physical Copy - 1/6/2016 4:55:40 PM   
Philippeatbay


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In some parts of the world Christmas presents are received on January 6th in commemoration of the visit of the Magi.

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Post #: 47
RE: Physical Copy - 1/6/2016 6:52:31 PM   
KenchiSulla


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Lets be honest, almost a month is absolutely ridiculous and not acceptable... My physical copy was shipped the 9th of December and still waiting...



< Message edited by Cannonfodder -- 1/6/2016 7:58:15 PM >


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"It happened, therefore it can happen again: this is the core of what we have to say. It can happen, and it can happen everywhere.”
¯ Primo Levi, writer, holocaust survivor

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Post #: 48
RE: Physical Copy - 1/6/2016 7:02:00 PM   
Franciscus


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Nothing yet here in Portugal, and it was apparently shipped on december 1st...

Probably lost, but apparently tracking is not possible...

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Post #: 49
RE: Physical Copy - 1/6/2016 9:14:02 PM   
sergeii99

 

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I live in Montreal,Quebec,Canada and i just got it yesterday.
Cheers
Serge.

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Post #: 50
RE: Physical Copy - 1/7/2016 5:41:08 PM   
IslandInland


Posts: 887
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From: YORKSHIRE
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7th January now and still it hasn't arrived.

That makes it 12 days late. Absolutely ridiculous.




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Post #: 51
RE: Physical Copy - 1/7/2016 5:52:51 PM   
Franciscus


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Another day, and nothing arrived. 37 days after shipping...

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RE: Physical Copy - 1/7/2016 9:26:29 PM   
Emx77


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I was about to open a ticket on support but fortunately my package arrived today, 35 days after it was shipped.

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Post #: 53
RE: Physical Copy - 1/9/2016 11:31:17 AM   
KenchiSulla


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The package has arrived here as well, one month after shipping

PS The content is well worth the wait!

< Message edited by Cannonfodder -- 1/9/2016 12:31:32 PM >


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"It happened, therefore it can happen again: this is the core of what we have to say. It can happen, and it can happen everywhere.”
¯ Primo Levi, writer, holocaust survivor

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Post #: 54
RE: Physical Copy - 1/10/2016 7:34:40 PM   
BodyBag33

 

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Got mine 22 days after shipping and 2 days before latest estimate,- good job.

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Post #: 55
RE: Physical Copy - 1/11/2016 5:16:10 PM   
Franciscus


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40 days after shipment and nothing. Probably lost...
Matrix support is handling it, though.

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Post #: 56
RE: Physical Copy - 1/11/2016 5:18:05 PM   
warspite1


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quote:

ORIGINAL: Franciscus

40 days after shipment and nothing. Probably lost...
Matrix support is handling it, though.
warspite1

I feel your pain


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England expects that every man will do his duty. Horatio Nelson October 1805



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Post #: 57
RE: Physical Copy - 1/11/2016 5:26:21 PM   
Franciscus


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Thank you !

Whatever it turns out for me, Matrix/Slitherine should rethink their shipment parthership, IMHO

Regards



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Post #: 58
RE: Physical Copy - 1/19/2016 7:21:31 PM   
MrClock

 

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Dispached (to Italy) Dec 18th, arrived Jan 19th.

Very nice book

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Post #: 59
RE: Physical Copy - 1/20/2016 10:03:20 PM   
FeurerKrieg


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Mine took about a week to Denver, CO. Love the manual - would love to see a WITP manual of this size.

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