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Just bought game again and....need help

 
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Just bought game again and....need help - 11/11/2015 2:57:01 AM   
claystone_MatrixForum

 

Posts: 113
Joined: 3/8/2013
Status: offline
Hey fellas,

I just bought the game again along with their newer version. I'm having issues with the game. The game keeps freezing on me every 10 min or so and its making the game unplayable. Is there a fix or trouble shooting that would need to get done?

I'm not a computer geek but my laptop is:

Lenovo Y70 Touch
NVIDIA GEforce GTX 860M 4GB GDDR5
Windows 8.1
16GB RAM


I really like to get back into this game.

Thanks for any help

Clay

EDIT: Playing game off of "STEAM" platform.

My internet is Verizon Fio's

< Message edited by claystone -- 11/11/2015 4:19:28 AM >
Post #: 1
RE: Just bought game again and....need help - 11/11/2015 10:12:06 AM   
Dimitris


Posts: 12656
Joined: 7/31/2005
Status: offline
Hello,

We're really sorry for your problem. Could you please post the autosave files from the latest freeze, so that we may investigate it?

Also, could you please clarify which build of the game you are running?

Thanks.

_____________________________


(in reply to claystone_MatrixForum)
Post #: 2
RE: Just bought game again and....need help - 11/11/2015 3:06:50 PM   
claystone_MatrixForum

 

Posts: 113
Joined: 3/8/2013
Status: offline
quote:

ORIGINAL: Sunburn

Hello,

We're really sorry for your problem. Could you please post the autosave files from the latest freeze, so that we may investigate it?

Also, could you please clarify which build of the game you are running?

Thanks.


Hi Sunburn,

I bought both games last night on Steam so they are the latest version.

How do i attached my autosave files to this thread? When i try to load the file i get:
C:\Fakepath\autosave_20sec.scenisnot supported

Is there an email i can send the files to?

Thanks



Here is the file:


File is attached...


Attachment (1)

< Message edited by claystone -- 11/11/2015 10:56:56 PM >

(in reply to Dimitris)
Post #: 3
RE: Just bought game again and....need help - 11/11/2015 6:24:26 PM   
Sardaukar


Posts: 8193
Joined: 11/28/2001
From: Finland/Israel
Status: offline

quote:

ORIGINAL: claystone

quote:

ORIGINAL: Sunburn

Hello,

We're really sorry for your problem. Could you please post the autosave files from the latest freeze, so that we may investigate it?

Also, could you please clarify which build of the game you are running?

Thanks.


Hi Sunburn,

I bought both games last night on Steam so they are the latest version.

How do i attached my autosave files to this thread? When i try to load the file i get:
C:\Fakepath\autosave_20sec.scenisnot supported

Is there an email i can send the files to?

Thanks








You need to compress/zip the file. Forum does not support save files other way, as far as I know.

_____________________________

"To meaningless French Idealism, Liberty, Fraternity and Equality...we answer with German Realism, Infantry, Cavalry and Artillery" -Prince von Bülov, 1870-


(in reply to claystone_MatrixForum)
Post #: 4
RE: Just bought game again and....need help - 11/11/2015 9:57:40 PM   
claystone_MatrixForum

 

Posts: 113
Joined: 3/8/2013
Status: offline

quote:

ORIGINAL: Sardaukar


quote:

ORIGINAL: claystone

quote:

ORIGINAL: Sunburn

Hello,

We're really sorry for your problem. Could you please post the autosave files from the latest freeze, so that we may investigate it?

Also, could you please clarify which build of the game you are running?

Thanks.


Hi Sunburn,

I bought both games last night on Steam so they are the latest version.

How do i attached my autosave files to this thread? When i try to load the file i get:
C:\Fakepath\autosave_20sec.scenisnot supported

Is there an email i can send the files to?

Thanks








You need to compress/zip the file. Forum does not support save files other way, as far as I know.



File attached




Attachment (1)

(in reply to Sardaukar)
Post #: 5
RE: Just bought game again and....need help - 11/12/2015 10:41:07 AM   
Dimitris


Posts: 12656
Joined: 7/31/2005
Status: offline
Unable to reproduce the issue for the save.

If there is any message pop-up, could you please post a screenshot of it?

Thanks.

_____________________________


(in reply to claystone_MatrixForum)
Post #: 6
RE: Just bought game again and....need help - 11/12/2015 1:21:02 PM   
claystone_MatrixForum

 

Posts: 113
Joined: 3/8/2013
Status: offline

quote:

ORIGINAL: Sunburn

Unable to reproduce the issue for the save.

If there is any message pop-up, could you please post a screenshot of it?

Thanks.


Hi Sunburn,

No, No pop-up ever shows. I'll be playing the game for 10 min or more and the game would just freeze on me out of the blue. I can't push any buttons along the top, or scroll. It's just frozen. For me to fix it I have to hit crtl+alt+delete to get out of the game. It's a constant annoying issue.

Seems like i'm the first with an issue like this. Well i guess i threw $100 down the drain..:/
...

(in reply to Dimitris)
Post #: 7
RE: Just bought game again and....need help - 11/12/2015 2:51:35 PM   
Dysta


Posts: 1894
Joined: 8/8/2015
Status: offline
How about keep the task manager on (crtl-alt-delete then select Task Manager, or esc-shift-ctrl) on then select 'performance', and see how it goes when you are playing CMANO?

It might by hardware issue, but let's see will CPU, HDD and memory usage becomes abnormal while playing.

(in reply to claystone_MatrixForum)
Post #: 8
RE: Just bought game again and....need help - 11/12/2015 5:58:47 PM   
HercMighty


Posts: 407
Joined: 10/31/2003
From: Minnesota, USA
Status: offline
And look at what processes you are running in the background, try for instance disabling any antivrus and see if it makes a difference.

(in reply to Dysta)
Post #: 9
RE: Just bought game again and....need help - 11/12/2015 6:03:48 PM   
Rory Noonan

 

Posts: 2643
Joined: 12/18/2014
From: Melbourne, Australia
Status: offline
Also check display settings. I was having similar problems with a high dpi resolution screen set to 200% font and icon size. Changing it to 100% saw a huge improvement in performance for me.

(in reply to HercMighty)
Post #: 10
RE: Just bought game again and....need help - 11/13/2015 10:11:37 PM   
claystone_MatrixForum

 

Posts: 113
Joined: 3/8/2013
Status: offline
Nothing seems to work.

As for my laptop its brand new with nothing on it yet. Bought it a month ago and played on it 10 times so far, and this laptop is made for games.


Processor: Intel(R) Core(TM) i7-4720HQ CPU@ 2.60GHz 2.60 GHz
Memory RAM: 16.0 GB
System Type 64-bit Operating System x64 based processor

I really catch see why this game can not work on my laptop. I play "eve online" on this and it plays smooth as silk.


(in reply to Rory Noonan)
Post #: 11
RE: Just bought game again and....need help - 11/13/2015 10:13:30 PM   
claystone_MatrixForum

 

Posts: 113
Joined: 3/8/2013
Status: offline

quote:

ORIGINAL: apache85

Also check display settings. I was having similar problems with a high dpi resolution screen set to 200% font and icon size. Changing it to 100% saw a huge improvement in performance for me.



Where do i find this? are you talking about my cpu display, because i checked that and i can't find anywhere where its states its at 200%. It doesnt show that. Now i might be looking in the wrong area but i did go to my display settings but no luck.

(in reply to Rory Noonan)
Post #: 12
RE: Just bought game again and....need help - 11/13/2015 11:22:02 PM   
Dysta


Posts: 1894
Joined: 8/8/2015
Status: offline
Looks like we need someone who can remote-access your laptop and find out what exactly happens.

(in reply to claystone_MatrixForum)
Post #: 13
RE: Just bought game again and....need help - 11/14/2015 1:52:52 PM   
Rory Noonan

 

Posts: 2643
Joined: 12/18/2014
From: Melbourne, Australia
Status: offline
Try this http://www.eightforums.com/tutorials/28310-dpi-scaling-size-change-displays-windows-8-1-a.html


(in reply to Dysta)
Post #: 14
RE: Just bought game again and....need help - 11/15/2015 4:21:23 AM   
renders


Posts: 1207
Joined: 8/13/2013
From: italy bologna
Status: offline
have you installed the 3rd parties dependecies? DX? NetFramework?
send details because it must run pretty good on your system... give the devs as details as you can and i'm almost sure you'll gonna fix it!
Sorry for your problem!

< Message edited by renders -- 11/15/2015 5:23:18 AM >


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(in reply to Rory Noonan)
Post #: 15
RE: Just bought game again and....need help - 11/15/2015 4:27:47 AM   
claystone_MatrixForum

 

Posts: 113
Joined: 3/8/2013
Status: offline

quote:

ORIGINAL: apache85

Try this http://www.eightforums.com/tutorials/28310-dpi-scaling-size-change-displays-windows-8-1-a.html





Thanks Apache for the info.

(in reply to Rory Noonan)
Post #: 16
RE: Just bought game again and....need help - 11/15/2015 4:28:06 AM   
claystone_MatrixForum

 

Posts: 113
Joined: 3/8/2013
Status: offline
Fellas, thank you for your help and input.

(in reply to claystone_MatrixForum)
Post #: 17
RE: Just bought game again and....need help - 11/15/2015 4:39:13 AM   
renders


Posts: 1207
Joined: 8/13/2013
From: italy bologna
Status: offline
you welcome, let us know how proceeds

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(in reply to claystone_MatrixForum)
Post #: 18
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