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WitW crashes immediately upon start up

 
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WitW crashes immediately upon start up - 9/13/2015 7:35:20 PM   
wokelly

 

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Joined: 12/28/2014
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I can't get the game to start up anymore, when I use quick start the game immediately crashes with "Application has stopped working" error and the game window being white. Entering through the Game menu also doesn't work. Tried uninstalling, reinstalling, different patches etc. Doesn't matter if its a fresh install, game won't start.

Tried turning off the sound (_sound rename), didn't do anything.

Game was working a few weeks back, but not anymore.
Post #: 1
RE: WitW crashes immediately upon start up - 9/13/2015 7:56:27 PM   
Helpless


Posts: 15523
Joined: 8/27/2004
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Do you have crash details? Did you try to run it as administrator?

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to wokelly)
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RE: WitW crashes immediately upon start up - 9/13/2015 8:06:23 PM   
wokelly

 

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Tried running as admin, no luck. What details do you need? It just says "WarInTheWest Application has stopped working", then tries to (unsuccessfully) diagnose the problem. Really doesn't say anything else that is useful.

< Message edited by wokelly -- 9/13/2015 9:06:56 PM >

(in reply to Helpless)
Post #: 3
RE: WitW crashes immediately upon start up - 9/13/2015 9:14:55 PM   
VPaulus

 

Posts: 3417
Joined: 6/23/2011
From: Portugal
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Can you attach a DxDiag report file?

How to get a Directx Dialog file:

1. click on "START" (on Windows 8 Press "Windows Key" + "R" and go to step 3)
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your post

(in reply to wokelly)
Post #: 4
RE: WitW crashes immediately upon start up - 9/13/2015 10:06:10 PM   
wokelly

 

Posts: 41
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So this?

Attachment (1)

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Post #: 5
RE: WitW crashes immediately upon start up - 9/14/2015 10:37:22 AM   
VPaulus

 

Posts: 3417
Joined: 6/23/2011
From: Portugal
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The DxDiag file reports that you haven't your graphic card driver installed on Windows
Please install it.

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Post #: 6
RE: WitW crashes immediately upon start up - 9/14/2015 11:21:16 AM   
Denniss

 

Posts: 6544
Joined: 1/10/2002
From: Germany, Hannover (region)
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Please re-run dxdiag but choose the 64 bit version once dxdiag has started. Current report looks like buggy detection of 32Bit version in 64Bit system.

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Post #: 7
RE: WitW crashes immediately upon start up - 11/7/2015 12:42:02 AM   
wokelly

 

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Joined: 12/28/2014
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Sorry, went on an extended leave from my computer. Here is the updated dxdiag:



Attachment (1)

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Post #: 8
RE: WitW crashes immediately upon start up - 11/7/2015 9:19:37 AM   
Denniss

 

Posts: 6544
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: online
Did you get a warning or error message during the dxdiag run? Otherwise something is seriously messed-up with your gfx driver. This may require a complete driver uninstall and reinstall after reboot.

< Message edited by Denniss -- 11/7/2015 3:20:03 PM >

(in reply to wokelly)
Post #: 9
RE: WitW crashes immediately upon start up - 11/7/2015 11:44:58 AM   
wokelly

 

Posts: 41
Joined: 12/28/2014
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Only this warning. I hit no.




When you say "our" GFX driver, do you mean the one on my computer?

Attachment (1)

< Message edited by wokelly -- 11/7/2015 12:46:09 PM >

(in reply to Denniss)
Post #: 10
RE: WitW crashes immediately upon start up - 11/7/2015 4:16:49 PM   
wokelly

 

Posts: 41
Joined: 12/28/2014
Status: offline
Tried uninstalling and reinstalling drivers (via control panel --> uninstall a program (category view) --> Uninstall/Change the Nvidia drivers. Still doesn't work. I'll give it another shot then resubmit the dxdaig.

(in reply to wokelly)
Post #: 11
RE: WitW crashes immediately upon start up - 11/7/2015 4:39:07 PM   
wokelly

 

Posts: 41
Joined: 12/28/2014
Status: offline
Okay no luck with removing all the Nvidia drivers and then reinstalling them. Here is the current dxdiag:

I don't know what happened, I had this game working fine a few months back. Doesn't seem to matter what patch I have installed, the game doesn't work at all in any version. Something happened with my computer but I am not sure what.

Attachment (1)

(in reply to wokelly)
Post #: 12
RE: WitW crashes immediately upon start up - 11/7/2015 6:00:02 PM   
Helpless


Posts: 15523
Joined: 8/27/2004
Status: offline
Your display driver is not detected by dxdiag. Googling "D7B70EE0-4340-11CF-B123-B03DAEC2CB35" gives lots of hits, but basically you need to repair your system.

Here is one example how it could be be fixed by installing from safe mode
https://forums.geforce.com/default/topic/747749/nvidia-graphics-driver-keeps-failing-to-install-fixed-/



_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to wokelly)
Post #: 13
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