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Re-Downloading WitE

 
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Re-Downloading WitE - 9/1/2015 9:07:13 PM   
Richard III


Posts: 611
Joined: 10/24/2005
Status: offline
I hope some Mod can help here. I want to re-download WitE which was bought in 2012.

Premus support requires the CC last 4 digits used in buying, since I replaced the CC recently I have a different # so can`t get through to them.

The "get help desk ticket" don`t work since I can`t write in the description box for some reason so can`t file a help request.

The game is registered in my members list & I have the serial #.

Since it was 3 years ago it doesn`t appear on my re-download list.

Please help..

_____________________________

"If all you have is a hammer, everything looks like a nail"
A. Maslow
Post #: 1
RE: Re-Downloading WitE - 9/2/2015 9:18:46 AM   
VPaulus

 

Posts: 3465
Joined: 6/23/2011
From: Portugal
Status: offline

quote:

ORIGINAL: Richard III

The "get help desk ticket" don`t work since I can`t write in the description box for some reason so can`t file a help request.


Are you using Internet Explorer? Then please turn on the compatibility view:
http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

Or you can try with a different Internet browser or simply contact us at support[at]slitherine.co.uk with your order details (order reference number or/and email address used for placing the order) and we will provide you with new download links.

(in reply to Richard III)
Post #: 2
RE: Re-Downloading WitE - 9/2/2015 11:53:33 AM   
Richard III


Posts: 611
Joined: 10/24/2005
Status: offline
Thanks VPaulus

I was able with help from matrix guys to get through to BlueSnap.com which now handles the Premus support and get a new download link for my game within 24 hours. Am very happy with the fast help from slitherine/matrix support troops. I would respectfully suggest the premus link in the matrix members area be updated with a link to Bluesnap support...

Thanks
Rich

_____________________________

"If all you have is a hammer, everything looks like a nail"
A. Maslow

(in reply to VPaulus)
Post #: 3
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