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RE: Can't connect to opponent in lobby

 
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RE: Can't connect to opponent in lobby - 1/25/2016 7:28:53 PM   
STIENER

 

Posts: 840
Joined: 1/7/2001
From: Vancouver, Canada
Status: offline
LOL...good 1 housies

(in reply to Housies)
Post #: 31
RE: Can't connect to opponent in lobby - 9/15/2020 12:06:15 PM   
hmh25205040

 

Posts: 2
Joined: 9/15/2020
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I also have this problem, what can I do to fix it?

(in reply to Housies)
Post #: 32
RE: Can't connect to opponent in lobby - 9/15/2020 7:15:04 PM   
Steve McClaire

 

Posts: 4211
Joined: 11/19/2007
Status: offline
Please make sure both you and your opponent have the latest update to the game:

https://www.matrixgames.com/forums/tm.asp?m=3796331

If you both have the latest version please let me know exactly what error you get when you perform the following steps:

1) Go to the multi-player
2) Click your opponent's name in the lobby users list.
3) Click the HOST button.

Thanks!

(in reply to hmh25205040)
Post #: 33
RE: Can't connect to opponent in lobby - 9/16/2020 2:20:45 AM   
hmh25205040

 

Posts: 2
Joined: 9/15/2020
Status: offline
Version 1.02.My friend can not see me or read my messages. And when I join My Friend, it freezes during the connection phase.

(in reply to Steve McClaire)
Post #: 34
RE: Can't connect to opponent in lobby - 9/17/2020 3:37:50 PM   
Steve McClaire

 

Posts: 4211
Joined: 11/19/2007
Status: offline
Thanks for the information. I will check with Slitherine to see if there are any issues with the back end of the lobby system. Based on the report it sounds like your friend is either running an old version (pre 1.02) or he is not receiving the list of connected users when he connects.

Please ask your friend to make sure he has allowed Close Combat Gateway to Caen to make connections through his Windows firewall. If the game is being blocked from making outside connections it would have issues like this.

https://www.dummies.com/computers/operating-systems/windows-10/how-to-change-windows-10-firewall-settings-to-allow-certain-programs/

EDIT: And one last thing -- Please send me your friend's lobby user name and approximate date/time that your friend ran into this error so we can check the lobby system logs. Thanks!

< Message edited by Steve McClaire -- 9/17/2020 8:21:04 PM >

(in reply to hmh25205040)
Post #: 35
RE: Can't connect to opponent in lobby - 10/14/2020 3:51:43 AM   
RD Knight

 

Posts: 56
Joined: 3/16/2018
Status: offline
Here is the latest complaint on the same problem as it is described in hmh25205040 complaint above. The same problem, I cannot see my opponent in the lobby when his lobby shows he is connected. We have played this game for the last 3 years without too may connection difficulties. Usually I load up first, then my opponent logs in afterwards, and I host and we connect with each other. Not tonight! We even tried reversing the process where my opponent logged into the lobby first and I followed. This time I could see him. I tried to host and we didn't connect. The we restarted with my opponent in the lobby first and me following. He tried to host again and we could not connect.

The last time we successfully connected to play was just last week (10-6-20). So, there is no compatibility issue with us. Based on our experience tonight and the complaint by the player hmh25205040 (see above), the Lobby process appears to have an occasional glitch.

_____________________________


(in reply to Steve McClaire)
Post #: 36
RE: Can't connect to opponent in lobby - 10/14/2020 3:18:51 PM   
Steve McClaire

 

Posts: 4211
Joined: 11/19/2007
Status: offline
Knights -- please me/email me both your lobby user names and the date / approximate time you were trying to connect to each other so we can look at the lobby logs.

If you get into this situation again, please have the second person to join the lobby log out and log back in again a few times, and each time they log back in check if the problem is resolved. I am trying to troubleshoot it on the code side but have never been able to reproduce this. Thanks.

(in reply to RD Knight)
Post #: 37
RE: Can't connect to opponent in lobby - 10/17/2020 4:02:55 AM   
Steve McClaire

 

Posts: 4211
Joined: 11/19/2007
Status: offline
FYI - an issue with the communicating data from the lobby system to the game has been identified and resolved. This should fix the issue of some players not being able to see each other in the lobby.

If you continue to see this issue please let me know.

(in reply to Steve McClaire)
Post #: 38
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