I've purchased the game, downloaded, then downloaded the update installer from the website as suggested above. Several times. Also tried removing the game and clear installs. But the game won't run. When I 'Play a new game' the screen goes dark for a while, then there is some blinking and after a minute or so I am back at the game menu. At the same time I can read all the help files via the game menu.
My system is able to run Civilization V (I have direct 10) and my card is Intel HD Graphics 4000. Are you able to help me somehow?
How to get a DxDiag report file:
1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.
add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one of them which was to blame.
That usually means a 3rd party program, like an Internet security programs, is interfering with the game or update installation.
run the game from a admin account and use full admin permissions.
please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.
please make sure you are running the latest game version and have up to date drivers installed on you pc,
If you have the original version. So you'll need to update it from the Internet.
Please note that you'll only need the last update, as our updates are comprehensive.