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How to Check your Helpdesk tickets

 
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How to Check your Helpdesk tickets - 7/22/2015 5:12:17 PM   
VPaulus

 

Posts: 3523
Joined: 6/23/2011
From: Portugal
Status: offline
Once you have opened a Helpdesk ticket, you can check responses to your ticket by doing the following:

1. Login in your matrix Members Club account at:

http://www.matrixgames.com/members/



2. Click on the My Helkpdesk Tickets link:







< Message edited by VPaulus -- 1/11/2017 9:12:30 AM >
Post #: 1
RE: How to Check your Helpdesk tickets - 7/22/2015 5:17:35 PM   
VPaulus

 

Posts: 3523
Joined: 6/23/2011
From: Portugal
Status: offline
3. You'll see a list of all of your opened Helpdesk tickets displayed. Click on the link corresponding to the ticket you which to check:







< Message edited by VPaulus -- 8/14/2015 3:12:02 PM >

(in reply to VPaulus)
Post #: 2
RE: How to Check your Helpdesk tickets - 7/22/2015 5:24:04 PM   
VPaulus

 

Posts: 3523
Joined: 6/23/2011
From: Portugal
Status: offline
4. You can now respond back and/or close the opened ticket. Click on the Update Helpdesk Issue button:

For closing the ticket you also need to tick the Close Issue box.







< Message edited by VPaulus -- 8/14/2015 3:13:36 PM >

(in reply to VPaulus)
Post #: 3
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