During the download if you are suffering slow downloads or incomplete downloads, then something is interfering with the download. Usually this is anti-virus/anti-malware software, so in the event you are suffering problems with the download it is adviseable to temporarily disable these while the download is occurring and to re-enable these once the download is completed. Depending on the link you are using, the link might have expired, so if it has please contact us as support[a]slitherine.com, preferably with the order number or the email address used for the order and we will reissue your link.
Once you download the file, the download location defaults to the "Downloads folder" (on Windows Vista, 7, 8 and 10). If you are having trouble opening this file, you need only open any folder or Windows Explorer window and you will see your Downloads folder on the left hand menu toolbar. Attached is an image highlighting this in a Windows 7. Most browsers also allow you to right click on the download file and click on "show file in folder", "open containing folder", or similar, which then opens the download folder directly from the browser. So provided you have click download or save, rather than open, on the initial prompts then the file will be saved here and can be accessed at will. We also advise that you back this file up, or leave it saved in its current location so you have this if you need this in the future.
If you are having any problems downloading the file, if you need further clarity or if you need further download links, please feel free to contact us at Support.
< Message edited by Joseph M -- 7/22/2015 4:30:32 PM >