Matrix Games Forums

Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

Tech Support - Read Me before Posting

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [New Releases from Matrix Games] >> Order of Battle : World War II >> Tech Support >> Tech Support - Read Me before Posting Page: [1]
Login
Message << Older Topic   Newer Topic >>
Tech Support - Read Me before Posting - 4/30/2015 4:58:47 PM   
VPaulus

 

Posts: 3598
Joined: 6/23/2011
From: Portugal
Status: offline
Welcome to the Order of Battle Tech Support forum.

If you are having an issue with the game, please try and follow these posting guidelines to enable us to most quickly solve it.

* Always start a new thread for a new issue
* Please include the version and build information seen top left on the initial loading screen.
* Provide details of your machine (operating system, CPU, video card) - sending the DirectX diagnostics as explained below handles all this for you.
* What problems do you see. E.g. which screen you are looking at, which buttons did you press to repeat the problem. How does the game go wrong.
* A Directx Dialog (DxDiag) file - see below for instructions on how to generate a DxDiag file.
* Autosave files
* Log files (output_log.txt)
* options.dat file

Please Zip all the files and attach them to your message.


How to get a DxDiag file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

Auto Saves

The game creates Autosaves in the Docs\My Games\Order of Battle - Pacific\SaveGames folder. There are both Autosave.sav and Autosave (End Turn).sav files, the first is created at the start of your turn, the latter on clicking end turn.
If something weird happens during your turn, it is useful to have the Autosave + instructions on how to repeat it (if possible at all).
If something happens during the AI turn, send us the (End Turn) autosave.
If you zip the sav files you should be able to attach them to forum posts.


Log File

If the game freezes or crashes completely, please send us the log file.
It is called output_log.txt and sits in the Order of Battle - Pacific_Data folder in the game's root folder.


options.dat file

Can be founded at:
\Documents\My Games\Order of Battle - Pacific\Settings

Post #: 1
Page:   [1]
All Forums >> [New Releases from Matrix Games] >> Order of Battle : World War II >> Tech Support >> Tech Support - Read Me before Posting Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

0.258