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SOS: Server Down! Date:9.28.2014

 
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SOS: Server Down! Date:9.28.2014 - 9/28/2014 3:46:52 AM   
sinosoldat

 

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Stuck at "connecting to opponent" screen. The problem emerged like 20 hours ago. Tried to connect several player, all the same issue.One of them told me it's the server's problem.Please check it out
Post #: 1
RE: SOS: Server Down! Date:9.28.2014 - 9/28/2014 3:50:04 AM   
Jonathan Pollard


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I can confirm sinosoldat's report, I tried many times to connect to sinosoldat but all attempts failed.

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RE: SOS: Server Down! Date:9.28.2014 - 9/28/2014 4:37:14 AM   
mooxe


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Attachment (1)

< Message edited by mooxe -- 9/28/2014 5:46:25 AM >


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VVV
http://www.closecombatseries.net

Play all versions of Close Combat at www.gameranger.com.

(in reply to Jonathan Pollard)
Post #: 3
RE: SOS: Server Down! Date:9.28.2014 - 9/28/2014 4:42:29 AM   
Tejszd

 

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Don't think TCP/IP is going to die so do you mean the CC Lobby/Forum? Or CC multi-player because of all the problems? Or...?

< Message edited by Tejszd -- 9/28/2014 5:43:09 AM >

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Post #: 4
RE: SOS: Server Down! Date:9.28.2014 - 9/28/2014 7:45:08 PM   
PztCrackwise

 

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I can also confirm this thing as of today, at this time. It is possible to receive invitations but the game freezes at that point and there is no connection.

This is the *3rd* time (througout this week) that something goes wrong with the server and people cannot play! F***ing unbelievable! After PitF was released, we begged Matrix to include a manual TCP/IP connection option in addition to the lobby system, foreseeing their unreliable situation with the servers. Yet they claimed the new multiplayer lobby would be better and abstained from including manual TCP/IP interface in GtC as it was in the previous releases.

I am really running towards the end of my patience with Matrix Games. If this thing continues as such, I will seriously start considering a refund.


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Post #: 5
RE: SOS: Server Down! Date:9.28.2014 - 9/28/2014 11:37:43 PM   
rmdesantis


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I have had the same problem - last Monday and today. When we try to connect, the person who receives the invitation that says: "Close Combat Error XXXX has invited you to join the game". The host will see that connection is establishing but it will bomb. The invited will also bomb out after a few moments.

Can you tell we are frustrated? Multiplayer issues have plagued this product since PitF. We have been told repeatedly, by Matrix, that this was thoroughly tested and works well in MP mode. While playing the game MP is a lot of fun, it is a pain to actually get a game going. MP clearly is not a priority for Matrix, and it is reflected in the problems that we (the MP community for the CC games) have had with their products.

This is very frustrating.

(in reply to PztCrackwise)
Post #: 6
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 12:13:09 AM   
Ozymandias2

 

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Seriously: do you people as an alleged "service provider" give a <expletive deleted> about this "Lobby System?"

Sure, you "sold" it to us as a way to find other H2H players, but, come on: "fess up:" Was it a lame, upper-management decision to provide licensing control over the evidently very small number of H2H customers? - Because, otherwise, you WOULD give a <expletive yet again deleted> about us.

Furthermore: If we're that small in number (and some of us ONLY play H2H!) we're a very, very small part of the bottom line, so why not just GIVE US BACK THE SAME TCP/IP SYSTEM WHICH WORKED SO WELL SO LONG!?!?

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Post #: 7
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 3:12:58 PM   
Steve McClaire

 

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Thanks for the reports. I will take a look at it.

For those experiencing the problem: What exactly happens when you try to connect to your opponent? Does it say "Connecting to Opponent" forever?

What version of Windows are you using (and your opponent's version, if known.)

Have you both installed the 1.01 patch?

Thanks,

Steve

(in reply to Ozymandias2)
Post #: 8
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 5:14:43 PM   
Jonathan Pollard


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From: Federal prison
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Yes, it says "connecting to opponent" forever. I have the 1.01 patch and my opponents said they had it too.

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Post #: 9
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 6:41:48 PM   
PztCrackwise

 

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As of now, people can receive invitations. However, the host receives the message "Connect to opponent failed. Unknown error.", whereas the guy who joins freezes at the "connecting to opponent" step.

The funny thing is there have been similar issues regarding multiplayer since the beginning of this week, and you guys still not seem to have fixed the problems completely. Faulty server, or whatever, this is very disappointing...

(in reply to Jonathan Pollard)
Post #: 10
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 7:05:13 PM   
rmdesantis


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Steve
We are running Windows 7 and Windows 8.1. Both of us have had the 1.01 patch since it came out.

The errors are as described by others.

We were planning on trying to play again later this afternoon, but if you can't figure out what the problem is, there's not much point in playing again.


(in reply to Steve McClaire)
Post #: 11
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 7:15:55 PM   
Ozymandias2

 

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As a quick addition re: my friend rmd's comments, the person being invited to join a game received the pop-up, "So-and-so has invited you ..." with the bizarre addition that the pop-up's header read: Close Combat Error

-O.

(in reply to rmdesantis)
Post #: 12
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 7:57:28 PM   
Steve McClaire

 

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Thanks for the information guys. Are any of you who are hosting using the direct connection mechanism -- i.e. you've opened a port 1944 in your router and/or firewall, and you usually see 'DIRECT CONNECTION' once you're hooked up with your opponent?

Steve

(in reply to Ozymandias2)
Post #: 13
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 8:07:56 PM   
PztCrackwise

 

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As far as I know, I have never opened a port so far. I haven't ever observed that "direct connection" indication either.

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Post #: 14
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 8:24:54 PM   
sinosoldat

 

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Tested it again. Server still down.

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Post #: 15
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 10:00:48 PM   
rmdesantis


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I have had 1944 open since the game came out. I get a Direct Connection perhaps once every 15 or 20 times. It's a pointless exercise as far as I can tell.


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Post #: 16
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 10:08:07 PM   
Ozymandias2

 

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Ditto.

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Post #: 17
RE: SOS: Server Down! Date:9.28.2014 - 9/29/2014 10:19:56 PM   
rmdesantis


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We just tried again. I, as host, sent the invitation. The other player accepted the invitation and after a few seconds of "connecting to your opponent", I get a Close Combat Error. Unknown Error.


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Post #: 18
RE: SOS: Server Down! Date:9.28.2014 - 9/30/2014 12:54:04 AM   
Steve McClaire

 

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The service has been restarted and I have tested it and been able to make a Lobby Connection to play head to head. So I believe we are back in business. They have added some additional monitoring and notification to the back end as well.

Please let me know if you're still unable to connect.

Steve

(in reply to rmdesantis)
Post #: 19
RE: SOS: Server Down! Date:9.28.2014 - 9/30/2014 8:01:19 PM   
Jonathan Pollard


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From: Federal prison
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I tried to connect to sinosoldat several times now and all attempts were failures.

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Post #: 20
RE: SOS: Server Down! Date:9.28.2014 - 9/30/2014 8:18:51 PM   
PztCrackwise

 

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Could not connect either. The in game match-making forum does not load as well. The Matrix forums here also load incredibly slow for some reason.

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Post #: 21
RE: SOS: Server Down! Date:9.28.2014 - 10/1/2014 12:56:17 AM   
sinosoldat

 

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For those who still cannot connect to each other, I get a response from Support Center:

"[ 30 SEP 2014 03:05 by Joseph M ]

Hi Soldat,

Upon arriving in this morning, I have found that there is an error on the Server, and we are looking into this. It seems to be intermittant, and unrelated to server load, but just to let you know we are aware of this and intend to get this fixed as soon as possible.

Kind Regards,

Joe Miller
The Slitherine Group"

(in reply to PztCrackwise)
Post #: 22
RE: SOS: Server Down! Date:9.28.2014 - 10/1/2014 4:00:39 AM   
Jonathan Pollard


Posts: 562
Joined: 2/25/2007
From: Federal prison
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I was able to connect with sinosoldat just now, but unfortunately I got a message that I lost connection with him after about 10 minutes into the battle. I know it's possible the loss of connection may have had nothing to do with bugs in the game/server, this is the first time I had what appears to be a non-deliberate loss of connection in the middle of a battle.

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Post #: 23
RE: SOS: Server Down! Date:9.28.2014 - 10/9/2014 9:17:27 PM   
Ozymandias2

 

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Any update on this?

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Post #: 24
RE: SOS: Server Down! Date:9.28.2014 - 10/11/2014 3:24:31 PM   
Steve McClaire

 

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The servers are up and running and have a new monitoring system in place. I have started another thread in the main forum to ask for information on multi-player issues so we can investigate further, but there has been very little response so far.

Steve

(in reply to Ozymandias2)
Post #: 25
RE: SOS: Server Down! Date:9.28.2014 - 10/11/2014 3:32:43 PM   
Ozymandias2

 

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Thank you!

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Post #: 26
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