sounds like you have a bad download then maybe, did you try and redownload it? as on 2 totally different systems and one being a clean new version of windows 8.1, and it still doesn't work, the chances of it being hardware are less likely and tend to be more towards software, take out what is and isn't possible and see what you're left with approach etc
so re download the game again, first make sure both sets of hardware (pc's)X2 are both fully up to date with drivers and patches, take offline and disable or uninstall antivirus for now, it's a 2 second job to put it back on and can interfere with some installers...
make double sure you have a admin account made, run the installer by right click run as administrator command, not double left click...
install the game and all files to default directory, which should install all extra files like drx . net framework etc if needed (i don't own this btw)...
when asked for password make sure you type it in exactly as it says in your purchase (again if needed)
once installed and shortcut is on the desktop, right click it and set to (as shown in pic below)
have blanked out what it is also, as your info would be different to the one shown, but the info i've added is the same...
method 2, re download game, install using the compatibility wizard, set to either win7 first, then try win xp mode and see if any of those approaches work, one will, if all above fails, then you need someone on your pc helping you, as i've ran out of ideas tbh, but will keep thinking on it
after all this if it does work then good luck and happy gaming...
if it doesn't then you have hardware or software installed thats not compatible with the game, as it doesn't point to what is at fault, to find out what is or isn't working is abit hard without loads more information, would need logs tbh from event viewer and then a complete hardware list, make and model etc with drivers numbers also...
and even after all that, i may still be left scratching my head (as when i did it for a living) i didn't always find solutions to a given problem, only tried...
Removed headphones/speakers (to include disconnecting soundcard) with no luck. I also tried installing/running on my laptop that has a fresh Windows 8 install with updates to 8.1, and am having the same problem.
< Message edited by zakblood -- 8/30/2014 6:34:59 AM >