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Distant Worlds ingame updater not working...

 
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Distant Worlds ingame updater not working... - 8/18/2014 2:17:51 PM   
aaatoysandmore

 

Posts: 2854
Joined: 9/11/2013
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When I click on update it says I already have the most up to date patch, but the numbers don't match I only have 1.9.03 version.
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RE: Distant Worlds ingame updater not working... - 8/19/2014 2:29:50 AM   
aaatoysandmore

 

Posts: 2854
Joined: 9/11/2013
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Hello? is anybody out there? Need some help here. Where's that good ole matrixgames support people always talkin about?

(in reply to aaatoysandmore)
Post #: 2
RE: Distant Worlds ingame updater not working... - 8/20/2014 11:20:09 PM   
aaatoysandmore

 

Posts: 2854
Joined: 9/11/2013
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Wow, really love the support here. Just like all the rest talk a good support but not giving it.

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Post #: 3
RE: Distant Worlds ingame updater not working... - 8/21/2014 5:57:51 AM   
DTC666


Posts: 226
Joined: 12/9/2007
Status: offline
Got the same problem, got the same response

_____________________________

Cheers Danny

(in reply to aaatoysandmore)
Post #: 4
RE: Distant Worlds ingame updater not working... - 8/22/2014 2:46:36 PM   
Erik Rutins

 

Posts: 36919
Joined: 3/28/2000
From: Vermont, USA
Status: online
Hi Aaatoysandmore,

Do you have only the Matrix version of Universe installed? Do you have any other older versions of Distant Worlds installed? Do you have the Steam version installed?

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to DTC666)
Post #: 5
RE: Distant Worlds ingame updater not working... - 8/23/2014 5:21:49 AM   
DTC666


Posts: 226
Joined: 12/9/2007
Status: offline
got both steam and stand alone versions installd. but the ingame updater has never worked

_____________________________

Cheers Danny

(in reply to aaatoysandmore)
Post #: 6
RE: Distant Worlds ingame updater not working... - 8/23/2014 5:32:36 AM   
zakblood


Posts: 22689
Joined: 10/4/2012
Status: offline
uninstall both, and make sure you wipe both folders to make sure they are empty the default path for both that is unless you have done a custom install for either, clean the registry so no files are left over from the install of the game in question.

registry can be cleaned with any good cleaner, i use ccleaner but there's others to chose and it's safe as it only looks for dupes and left over files in the registry and repairs errors left over from installs and uninstalls / updates etc etc...

reinstall one game only, for me i'd choose the matrix version first and fully update it, once it's fully update and only then, redownload and install the steam version which will then update ok...

matrix inbuilt updater works fine, not got the steam version but same has happened before with other games so maybe same fix applies, won't hurt to try, only lose time as cost nothing

having 2 versions of the same game on the same pc / hard drive can cause problems updating, as the updater looks for the registry and install data to work, so either only updates one version or neither, but saying all this steam doesn't so i guess it depends on the install order, and thats why i chose matrix version first to bypass the steam one

please remember the advice i give / offer is member / player advice and not official support so might not be correct or work either and is offered as is, but is plain sense and meant to be helpful so good luck...

< Message edited by zakblood -- 8/23/2014 6:39:35 AM >

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RE: Distant Worlds ingame updater not working... - 8/24/2014 10:36:01 AM   
aaatoysandmore

 

Posts: 2854
Joined: 9/11/2013
Status: offline
Nope I just have the Matrixgame copy and the expansions. I try not to buy from Steam as much as possible.

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Post #: 8
RE: Distant Worlds ingame updater not working... - 8/24/2014 2:19:05 PM   
VPaulus

 

Posts: 3613
Joined: 6/23/2011
From: Portugal
Status: offline
Have you installed Distant Worlds and the other expansions or only Universe?

(in reply to aaatoysandmore)
Post #: 9
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