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Impossible to launch the game on fullscreen

 
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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat - Gateway to Caen >> Tech Support >> Impossible to launch the game on fullscreen Page: [1]
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Impossible to launch the game on fullscreen - 6/7/2014 2:44:58 PM   
NightmareRarity

 

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Hello everyone,

My problem is on the title, I push the option in "game option" for play in full screen and now, when I launch the game is directly crashed or sending me back in my desktop ...

Does anyone have the problem ? I can't play anymore already ...
Post #: 1
RE: Impossible to launch the game on fullscreen - 6/7/2014 3:15:25 PM   
zakblood


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whats your operating system and screen resolution?

(in reply to NightmareRarity)
Post #: 2
RE: Impossible to launch the game on fullscreen - 6/7/2014 3:44:00 PM   
NightmareRarity

 

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Windows 7 64 bits
1920x1080

And I bought CC on steam

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RE: Impossible to launch the game on fullscreen - 6/7/2014 3:56:23 PM   
zakblood


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same as me then, and it work on those settings as well, so must be a steam issue, and not a gaming one, try and post reply back if its sorted / fixed

https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

then,

https://support.steampowered.com/kb_article.php?ref=2971-RUAG-7390

and see if that helps

< Message edited by zakblood -- 6/7/2014 4:56:57 PM >

(in reply to NightmareRarity)
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RE: Impossible to launch the game on fullscreen - 6/7/2014 4:25:01 PM   
NightmareRarity

 

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Thx for your help but still don't work

(in reply to zakblood)
Post #: 5
RE: Impossible to launch the game on fullscreen - 6/7/2014 4:51:28 PM   
zakblood


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post a picture here of you screen settings for the main setup screen ingame where you try to alter it, and i'll talk you through it, sorry for the delay but keep going outside as at an airshow :)

(in reply to NightmareRarity)
Post #: 6
RE: Impossible to launch the game on fullscreen - 6/7/2014 5:02:40 PM   
NightmareRarity

 

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I can't access to my game for take the screen, in fact my game launch but I still rest on the desktop and when I click on the CC icon for going back to the game i'm automatically redirecting on the desktop ...

Strange problem

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Post #: 7
RE: Impossible to launch the game on fullscreen - 6/7/2014 5:19:35 PM   
zakblood


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then have you installed all the requirements as in the CommonRedist folder inside the game directory?

if not please do, if you have, delete the game and reinstall it, making sure the default folder is empty first before you do a reinstall....






Attachment (1)

< Message edited by zakblood -- 6/7/2014 6:20:05 PM >

(in reply to NightmareRarity)
Post #: 8
RE: Impossible to launch the game on fullscreen - 6/7/2014 5:25:58 PM   
NightmareRarity

 

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I think it's better to reinstall the game ...
Can you just tell me were can i find my save ? Before the problem appears i played one hours on the grand campaign (not in fullscreen)

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Post #: 9
RE: Impossible to launch the game on fullscreen - 6/7/2014 5:36:17 PM   
zakblood


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quote:

ORIGINAL: NightmareRarity

I think it's better to reinstall the game ...
Can you just tell me were can i find my save ? Before the problem appears i played one hours on the grand campaign (not in fullscreen)


that depends on where you got it from i guess, steam of here, if here it's in your save game folder in the dir where you installed the game C: etc etc, or in your docs folder, easy way is to loon inside game folder first, right click on game exe and open file location etc

(in reply to NightmareRarity)
Post #: 10
RE: Impossible to launch the game on fullscreen - 6/7/2014 7:44:56 PM   
NightmareRarity

 

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On my document on the hard drive "C:" if someone else ask for the folder

...


Well I make a reinstallation but ... again the same problem ! I don't understand why, especially I deleted all the folder on steam for Close Combat and the folder on my documents and I still have the same bug, I can't play

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Post #: 11
RE: Impossible to launch the game on fullscreen - 6/7/2014 8:11:29 PM   
zakblood


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did steam install any updates?

you don't need to do this tbh, but are you running a admin account?

do you have any antivirus trouble or spyware etc?

are you having any other problems with steam games, or any game?

what vga driver are you running?

How to get a DirectX Diagnostic file:

1. click on "START" 2. click "run" 3. type in "dxdiag" and click "OK" 4. check through the tabs and perform all tests 5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

thanks...

< Message edited by zakblood -- 6/7/2014 9:16:41 PM >

(in reply to NightmareRarity)
Post #: 12
RE: Impossible to launch the game on fullscreen - 6/7/2014 8:34:16 PM   
NightmareRarity

 

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That's pretty funny to be honnest ...

I have CC "Panther in the Frog" (no on steam) and if desactivate the option "windowed" I have exactly the same problem that "Gateway to Caen" ! The problem is not steam i guess, maybe my computer don't like the series Close Combat


I make the test directX no problem has been detected.

Thanks for you help in any case

(in reply to zakblood)
Post #: 13
RE: Impossible to launch the game on fullscreen - 6/7/2014 8:38:09 PM   
zakblood


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your welcome, good luck

(in reply to NightmareRarity)
Post #: 14
RE: Impossible to launch the game on fullscreen - 6/7/2014 8:39:58 PM   
NightmareRarity

 

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And I don't have this problem on others games, just on Close Combat ...

If someone have an idea I take

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Post #: 15
RE: Impossible to launch the game on fullscreen - 6/7/2014 8:54:07 PM   
zakblood


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try running the game in compatibility mode, it shouldn't be needed as it fully supports your o/s as beens tested working 100% with it, but not all hardware as been tested, so there is always some that cause a problem, mostly its hardware or o/s related problems and not game related tbh

(in reply to NightmareRarity)
Post #: 16
RE: Impossible to launch the game on fullscreen - 6/7/2014 10:00:30 PM   
VPaulus

 

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It could be something related with your graphic card drivers.
Could you please attach a DxDiag report file?
Thanks.

(in reply to zakblood)
Post #: 17
RE: Impossible to launch the game on fullscreen - 6/8/2014 11:43:39 AM   
NightmareRarity

 

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Here the report file DX.

Thanks for your help.

Attachment (1)

(in reply to VPaulus)
Post #: 18
RE: Impossible to launch the game on fullscreen - 6/10/2014 4:47:50 PM   
NightmareRarity

 

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Have an idea anyone ?
Still can't play from 7 June

(in reply to NightmareRarity)
Post #: 19
RE: Impossible to launch the game on fullscreen - 6/10/2014 7:53:09 PM   
VPaulus

 

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Try playing in Windowed mode, but as far as I understand you can't switch to Windowed mode as the game crashes to the desktop.

Run the file attached in this post for enabling the game Windowed mode. The will also set the window size to 1024x768. It will permit you to change and check in which resolutions, you can run the game, without experiencing the issue.

For running the attached file, you'll have to unzip it and then double click on the extracted file. This will edit some of the game keys in the Windows registry. So, please permit the editing.

This is just for 64bit Windows versions.


Attachment (1)

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Post #: 20
RE: Impossible to launch the game on fullscreen - 6/10/2014 9:27:28 PM   
Steve McClaire

 

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NightmareRarity,

If you can't get into the game to change your display settings, hold down the CTRL key while you're launching the game. This should show you the game options dialog before the game itself launches, and allow you to return to Windowed mode.


Steve

(in reply to VPaulus)
Post #: 21
RE: Impossible to launch the game on fullscreen - 6/10/2014 10:45:11 PM   
Nomada_Firefox

 

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From: Spain
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quote:



same as me then, and it work on those settings as well, so must be a steam issue, and not a gaming one, try and post reply back if its sorted / fixed


I have played the Steam and Matrixgames versions and both are equal....it can not be a steam issue.

Perhaps your graphics card does not support the full screen at a very big resolution but you can reduce it without change the desktop resolution.

(in reply to zakblood)
Post #: 22
RE: Impossible to launch the game on fullscreen - 6/11/2014 5:43:28 AM   
Marder


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I have the same problem (steam version).

In the game options i uncheck the "windowed"-box and my screen turns black. Even Alt+Tab does not work. (Win 8.1 64bit, AMD Catalyst 14.6b)

It seems that Close Combat changes the resolution different to the checked native resolution of my monitor...


//edit: now i have Fullscreen but not in the resolution i selected:

pic-> https://drive.google.com/file/d/0B7khFq9eqb84ZlhWUnUtT3Rkcms/edit?usp=sharing

maybe my 900p is not supported?

< Message edited by Marder2075 -- 6/11/2014 6:51:46 AM >

(in reply to Nomada_Firefox)
Post #: 23
RE: Impossible to launch the game on fullscreen - 6/11/2014 12:16:49 PM   
NightmareRarity

 

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Thx Steve ! That work, In windowed ... but ... it's better than nothing !

Nomada ===> My graphic card can easily turn in high resolution CC so it could be strange if it's that the problem ... especially i have only this problem on CC game (I will try on Cross of Iron for see ...)

(in reply to Steve McClaire)
Post #: 24
RE: Impossible to launch the game on fullscreen - 7/5/2014 12:04:38 AM   
SSPEIPER

 

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Well Steam must have done another update overnight as its doing the same thing again...

I ran the file you linked to so that it runs in windowed mode, that work ok.

The issue definitely seems to be with Steam.

(in reply to NightmareRarity)
Post #: 25
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