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Great customer Support

 
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Great customer Support - 1/28/2014 8:45:46 AM   
Arckon

 

Posts: 121
Joined: 12/19/2004
Status: offline
Thankyou Slitherine/Matrix

Recently got new PC,old hard drive, old PC kaput. USB stick that had many of my matrix game downloads on missing. Unable to re-download them due to being purchased early 2010.

Customer support very quickly organised for me to be able to re-download the games.

Customers are quick to complain, so only fair I acknowledge the excellent customer service received here.

Thanks.
Post #: 1
RE: Great customer Support - 1/28/2014 11:03:57 AM   
dougo33


Posts: 86
Joined: 11/23/2011
From: Eugene, Oregon
Status: offline

quote:

ORIGINAL: Arckon

Thankyou Slitherine/Matrix

Recently got new PC,old hard drive, old PC kaput. USB stick that had many of my matrix game downloads on missing. Unable to re-download them due to being purchased early 2010.

Customer support very quickly organised for me to be able to re-download the games.

Customers are quick to complain, so only fair I acknowledge the excellent customer service received here.

Thanks.




I agree with your comments 100%. I recently got a new laptop and did not have all my original files. I emailed support and within a day I had all the games up and running. Great job by the support people.


(in reply to Arckon)
Post #: 2
RE: Great customer Support - 1/28/2014 6:33:03 PM   
JDM

 

Posts: 76
Joined: 12/8/2004
Status: offline
Thanks guys on behalf of the support team, you have no idea how refreshing and appreciated your comments are for a very dedicated and hard working part of the team

(in reply to dougo33)
Post #: 3
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