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Help! New installation fails

 
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All Forums >> [New Releases from Matrix Games] >> War in the Pacific: Admiral's Edition >> Tech Support >> Help! New installation fails Page: [1]
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Help! New installation fails - 11/29/2013 4:55:44 AM   
DaveConn

 

Posts: 254
Joined: 5/3/2001
From: Bainbridge Island, Washington
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I have been faithfully playing AE since it first came out, and now I find that (for the first time in several years) I need to do a reinstall. Unfortunately, every copy I have of the installer (including my original disc from Matrix) gives me a data integrity error during the installation, on multiple files. Does anyone have any ideas, or know if/how Matrix can authorize me to re-download the installer again?

Any help appreciated; thanks!

--Dave

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RE: Help! New installation fails - 11/29/2013 7:21:20 AM   
Oberst_Klink

 

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From: Germany
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quote:

ORIGINAL: DaveConn

I have been faithfully playing AE since it first came out, and now I find that (for the first time in several years) I need to do a reinstall. Unfortunately, every copy I have of the installer (including my original disc from Matrix) gives me a data integrity error during the installation, on multiple files. Does anyone have any ideas, or know if/how Matrix can authorize me to re-download the installer again?

Any help appreciated; thanks!

--Dave



More info needed, mate? What OS, and did you try to install it in admin-mode if your OS is post-XP? Crash-dump available, etc, etc.

Klink, Oberst

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(in reply to DaveConn)
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RE: Help! New installation fails - 11/29/2013 3:43:02 PM   
DaveConn

 

Posts: 254
Joined: 5/3/2001
From: Bainbridge Island, Washington
Status: offline
quote:

More info needed, mate? What OS, and did you try to install it in admin-mode if your OS is post-XP? Crash-dump available, etc, etc.

Klink, Oberst


Installing on a Toshiba laptop running Win7 Ultimate. The account I'm using has Admin rights--its not a question of the installation failing to start, its a matter of errors unpacking the files while the installation is running. I get a data integrity error message (can't remember the exact language), and the "ignore/abort/retry" message. Retry leads to the same message; ignore leads to the same message for the next file to be unpacked.

(in reply to Oberst_Klink)
Post #: 3
RE: Help! New installation fails - 11/29/2013 11:26:51 PM   
n01487477


Posts: 4778
Joined: 2/21/2006
Status: offline

quote:

ORIGINAL: DaveConn

I have been faithfully playing AE since it first came out, and now I find that (for the first time in several years) I need to do a reinstall. Unfortunately, every copy I have of the installer (including my original disc from Matrix) gives me a data integrity error during the installation, on multiple files. Does anyone have any ideas, or know if/how Matrix can authorize me to re-download the installer again?

Any help appreciated; thanks!

--Dave



You should be able to re-download it even though you have the physical version in the members section -> My orders

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Post #: 4
RE: Help! New installation fails - 11/30/2013 12:05:30 AM   
DaveConn

 

Posts: 254
Joined: 5/3/2001
From: Bainbridge Island, Washington
Status: offline
quote:

You should be able to re-download it even though you have the physical version in the members section -> My orders


Thanks for the advice. Because my order was in 2009, I have opened a help desk ticket to hopefully get on track.

--Dave

(in reply to n01487477)
Post #: 5
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