From: Oslo, Norway
Matrix did a Great Thing(TM) when they took up publishing for Graviteam, and will hopefully bring them out of relative obscurity . I am truly hoping things can improve over time, when the DLCs are ready to be sold on the Matrix site, and the patching process is a bit more organized.
And sure, Andrey is very helpful at the Graviteam site, but they are a small team. Added to that, there certainly is a *serious* language barrier, that not only gets in the way of users getting proper support, but I would reckon also causes problems in the relations between developer and publisher.
I understand Graviteam wants to prioritize their Russian-speaking audience, which is understandable as that's where their main focus has been, but the time they take to actually release a version for the rest of us is just too much. I think it took about a year from the first version of APOS was released until it came out elsewhere. Hopefully this is something Matrix can help out with, getting them some proper translation and technical writing help. It is seriously needed.
Back to the patching, it isn't really that complicated once you've done it a few times, and the Updater tool is a good tool for managing both patches, DLCs, and mods. But the process needs to be a lot more streamlined and explained in simpler terms. For instance, they have a tendency to use free file hosting sites for patches and engine updates, this is a *big* no-no, a serious dev cannot put one of their files on those sites, especially if it's a .ru domain. Let's be honest, those sites do not have the best reputation...
Fingers crossed you guys can get a good cooperation going and make lots of $$$ both of you