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Love the game but odd error when trying to register the game

 
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Love the game but odd error when trying to register the... - 12/31/2010 12:03:48 AM   
Ron711

 

Posts: 11
Joined: 8/17/2004
Status: offline
Bought the game earlier this morning as a digital download and installed it just fine and boy is it looking to be a whopper of a game just from reading the manual !!
loaded it up and runs ok nothing wrong there...
BUT...
When i go to register the game i get a strange error of ( key already used ) and will not register the game and does not show up under the my games in members area as well.
I double checked to make sure the number i was inputing was the same one from the email and it is and i triple checked to make sure it said the exact same number in the serialreg file in the game folder and they match exactly.
Tried it at several different times today and is exact same ( key already used )
So kinda confused as to what is going on
Post #: 1
RE: Love the game but odd error when trying to register... - 12/31/2010 12:37:13 AM   
pompack


Posts: 2568
Joined: 2/8/2004
From: University Park, Texas
Status: offline
As long as you ordered the game while logged in, it automatically registers it for you (check your list of registered games). Then when you try to register it manually it is telling you it is a duplicate.

(in reply to Ron711)
Post #: 2
RE: Love the game but odd error when trying to register... - 12/31/2010 2:04:52 AM   
Ron711

 

Posts: 11
Joined: 8/17/2004
Status: offline
Just rechecked my games in members page and it correctly lists the other 5 games i have bought over the years from matrix and have registered just fine but this one is not showing up there either :(
so no clue why i am having the register problem..guess my curse of finding software bugs reared its bug ugly head again lol
well back off to read the manual some more !..if my head doesnt explode from info overload from tryign to memorize it all

(in reply to pompack)
Post #: 3
RE: Love the game but odd error when trying to register... - 12/31/2010 10:44:23 AM   
Helpless


Posts: 15782
Joined: 8/27/2004
Status: offline
There was similar report in the past. Sometimes it may not show up correctly. Hopefully matrix folks will solve it soon.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Ron711)
Post #: 4
RE: Love the game but odd error when trying to register... - 1/3/2011 1:30:02 PM   
Ron711

 

Posts: 11
Joined: 8/17/2004
Status: offline
Well still giving me the same error when i log in and try to register and it is not showing up on my list of games with the others i have bought over the last few years so am at a total loss
Game works fine though other then that small hiccup !!

(in reply to Helpless)
Post #: 5
RE: Love the game but odd error when trying to register... - 1/4/2011 1:21:20 AM   
Supervisor

 

Posts: 5166
Joined: 3/2/2004
Status: offline
Hi Ron711,
Can you send us the serial number via a Helpdesk ticket so that we can follow it up for you?

Cheers
Alex

(in reply to Ron711)
Post #: 6
RE: Love the game but odd error when trying to register... - 1/4/2011 3:48:42 AM   
Ron711

 

Posts: 11
Joined: 8/17/2004
Status: offline
Just did !
Sorry for the late reply but they made the game so darned addicting of the ..just one more turn ..just one more

(in reply to Supervisor)
Post #: 7
RE: Love the game but odd error when trying to register... - 1/4/2011 4:00:20 AM   
Erik Rutins

 

Posts: 36184
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Ron,

I've asked our admin to investigate this. I believe I know what's causing this issue.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Ron711)
Post #: 8
RE: Love the game but odd error when trying to register... - 1/4/2011 4:28:16 AM   
Ron711

 

Posts: 11
Joined: 8/17/2004
Status: offline
Cool thank you !!

(in reply to Erik Rutins)
Post #: 9
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