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tried buy Distant Worlds – Return of the Shakturi for 3 days now

 
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tried buy Distant Worlds – Return of the Shakturi for 3... - 12/27/2010 12:48:34 PM   
wolf14455


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Joined: 1/29/2006
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Paypal not accepted. I got money there. Is this a problem at the moment or what happen ?
I relly like play this addition.
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RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 1:49:21 PM   
wolf14455


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Well it seems wrong place to remark my difficulties to but the game. Anyone know where I can get help with this ?

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Post #: 2
RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 2:04:44 PM   
sanderz

 

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try the tech support forum - there may be others with similar issues

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RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 2:18:44 PM   
wolf14455


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I done that and also trying the adresses shown in threads there, help desk, erik and other. No reply. Thanx for replying thou

(in reply to sanderz)
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RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 2:25:21 PM   
wolf14455


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I tryed the support center now, tried creat a support ticket. Hehe was even harder than on steam. Maybee is the language barrier but as a swedish speaking person is not possible to create a support ticket about paypal issue.

(in reply to wolf14455)
Post #: 5
RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 3:41:41 PM   
diablo1

 

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Use a credit card instead.

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RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 3:53:28 PM   
Webbco


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Joined: 2/6/2010
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Give it a few days, Erik will help to resolve your issue...but it's still the holidays and these guys are probably on a well-deserved break.

(in reply to diablo1)
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RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 4:11:12 PM   
Setekh


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From: Norfolk, England
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Paypal works fine, it's how I bought my copy just a few days ago.

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RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 7:38:36 PM   
caerr

 

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Joined: 6/18/2010
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I was also unable to buy the original game with paypal, tried a hundred times and just got some weird error. But with help from Erik Rutins I managed to get the order through, you should pm/email him with the issue.

(in reply to Setekh)
Post #: 9
RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 7:45:18 PM   
wolf14455


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Thanx, I found his adress but got msg he was out for the holidays. Hopefully he can help me. Did he help u use paypal ? Because Im not want to use creditcard on the net.

(in reply to caerr)
Post #: 10
RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 7:46:35 PM   
forsaken1111

 

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Joined: 3/30/2010
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They're probably ALL out for the holidays, which is why you've gotten no response. Just stay calm and wait a bit.

(in reply to wolf14455)
Post #: 11
RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 7:52:30 PM   
caerr

 

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Joined: 6/18/2010
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Yeah I used paypal, I could never complete the order for some reason but Erik somehow managed to fix it.

(in reply to wolf14455)
Post #: 12
RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 9:32:03 PM   
Grim.Reaper


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I know this won't help your specific situation, but just yesterday I picked up the game and paid using Paypal. Must be something specific with your account.

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Post #: 13
RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 10:18:31 PM   
Erik Rutins

 

Posts: 36915
Joined: 3/28/2000
From: Vermont, USA
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Hi Swedewolf,

We are mostly gone for the holidays unfortunately, but we are checking in from time to time and store support is still 24/7. I believe I received your e-mail when I checked in this morning. I asked the store for help to figure out why you could not complete a PayPal order when we have other PayPal orders going through without a problem. We should hopefully have it figured out and have a solution for you shortly.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Grim.Reaper)
Post #: 14
RE: tried buy Distant Worlds – Return of the Shakturi f... - 12/27/2010 11:16:08 PM   
wolf14455


Posts: 1196
Joined: 1/29/2006
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Thanx for taking your time during the holidays. Daniel Heath is on the problem now.
Happy holidays.

(in reply to Erik Rutins)
Post #: 15
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