I don't know if this is right place, but I have wasted so much time trying to be patient, but my patience is gone.
I have been ordering games from your two companies for 4-5 yrs, maybe more. But about a year & half ago, I started having trouble downloading
the games AND no one has been able to tell me why!!!! I started asking about this on the beta site for Panzer Corp. All throught DLCs for that, a while ago
for Distant Worlds, and now I get coupon code that says it's a make-up for past ones that didn't work, AND this one doesn't work. IT EXPIRES TODAY, the 5th of Oct. I all ready sent an email to Christain at customer service who has handle all these problems in the past in a fairly good response time. But here it is the weekend and problally will be next week before I MIGHT be able to play the game I wanted to use the coupon for, "The Scourge of Gettysburg"
So, this is my deman now. I want techical support to get in touch with me and set up a time via messenger for him/her to login to my computer and find out why and what is blocking the process of downloading your games. I have downloaded several games this year from numerous other sites and have no troubles. ONLY yours. I have written the help desk in past and re'd absoluting no respones at all. This is the format that works for me://tinyurl.com/9y66gpq
It doesn't matter whether I try from page immediatley following conformation of purchase OR using email links. THEY DON'T WORK RIGHT NOW, and unless someone can get together with me and help to straightened out this, this is the last time I purchase anything from Matrix/Slitherine. I have now spent an hour messing with this today, and I have had it!! I went on another area of forum and saw others having same problem!! Christain has suggested that soemthing in my browser and other suggestions are preventing the downloads, but I have no idea how & where to attack & solve the possible problem.
I am not a geek, and since it's only your site I have problems with, I am not convinced it's totally my computer.
I asking for the last time, for someone to get with me and find out why I can't downlaod the games. If not, if I'm just given "sorry your having this problem"
and same tempory fix of the diiferent format, then this customer is gone
Joseph M Kile