Just recently I wanted to reinstall a game I bought in December 2006. A new version is coming out and from what I recall the original was quite good (after being patched of course).
Anyway, I had some installation issues...I thought I'd post them here for the people who advocate (as I once did) online activations. 5 days and still no software installed. To be completely honest, more than a day without being able to install something you purchased because the company would rather treat you like a pirate than a genuine customer is a day too many. There are probably hundreds (if not thousands) of people playing a pirated copy of this game worldwide...and I, as a legitimate purchaser, cannot. It would be so laughable if it wasn't so sad.
Personally, I'd rather see these companies go down the pan than dance their jig anymore. I'm actually strongly debating whether to continue with my purchase of the British Addon because of this farce...I've been wanting it for so long and I'm already in the series because of CMSF, but I'm seriously debating leaving the online activation scene for good even though I really wanted the British addon (I've already skipped Theatre of War 2 and OOTP10 because of online activation).
It isn't really a long tale...5 days...there are p-lenty of people who have had worse tales of woe, but I'm a fairly impatient man...
03/06/2009 - From Bill Riley
I am currently trying to reinstall software I purchased from you on the 20/12/2006 - Armed Assault.
When I try to start the game, I am asked to "Buy Full Version" or "Activate Licence". When I click Activate Licence, I am taken to a screen where I can Activate New Licence or Reinstall Existing Licence. When I select Reinstall, I enter my Licence Holder name (William Riley) and my Purchase Reference (1-56924F64B65E3C). I then get the message Activation Failed - Activation Code not recognized. Please check that you have entered the details correctly.
I then selected the option Lost your licensing details and entered my email address. I was then sent my Licence Holder name and Purchase Reference...both of which were identical to what I entered.
Can you please sort this out for me. Whilst you are checking the issue can you also please ensure I have activations left.
W M Riley
reply 04/06/2008 - From Softwrap
Please click on "Start" then "Run".
Copy the following path into the run box and click on "Ok":
If using Windows Vista - " C:\Users\Public\Documents\Softwrap "
If using Windows XP - " C:\Documents and Settings\All Users\Documents\Softwrap "
A window should open with folders, these folder names will look like codes.
I need you to please email me those folder names.
04/06/2009 - From Bill Riley
I don't have a Softwrap folder in there. If you are looking for a history from when it was previously installed, I had to rebuild my system some months ago and I haven't had Armed Assault on my computer for the best part of a year
Also, if it's any help, it may be that I am downloading the 1.05 version. I suspect when I purchased the game I downloaded and installed version 1. I was given a link to the 1.05 version by Sprocket in 2008 because my original Sprocket link did not work.
reply 05/06/2008 - From Softwrap
Please follow the steps in the previous email after you installed ArmA and opened it up for the first time.
The software will automatically create the folders once the software was opened the first time.
05/06/2009 - From Bill Riley
Did you not understand what I said? Those folders are NOT there! I don't know how many different ways I can say that to make you understand...the folders you want me to take a picture of are not there. I'm honestly not lying to you...the folders aren't in the place you are telling me to look.
reply 08/06/2008 - From Softwrap
Did you try and look for the folders, after you tryed to run the software first?
08/06/2009 - From Bill Riley
It doesn't matter thank you. I've decided against re-installing the game and have instead decided not to purchase anymore "online activation" games. I'll be informing BI of my reasons.
It's partly down to the support available and partly down to why the hell bother. It's taken me 5 days to get this far and I've still not got the game installed and running. All this hassle for a game I purchased legitimately. The chances are there are hundreds(if not thousands) of people out there that have a pirate copy of this game and are able to install and run it and I, as a legitimate consumer and purchaser of the product, still cannot do so after 5 days of trying.
I won't be jumping through the DRM hoops again.
I'll be letting BI know why I won't be buying their next iteration of the game.