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I've lost access to Members area and registered games

 
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I've lost access to Members area and registered games - 6/7/2009 11:12:33 PM   
Maxx_slith

 

Posts: 8
Joined: 6/10/2007
Status: offline
Recently when I tried to access my member account to check for updates, etc. for my registered games I received this response: "Login Error : That Username/Email or Password is invalid. Please try again..."

This is the same Username and password I have used since 2002 with no problem. I emailed Matrix from their web form on May 19, no response.

Help would be appreciated.
Post #: 1
RE: I've lost access to Members area and registered games - 7/19/2009 4:18:39 AM   
Ron Belcher


Posts: 250
Joined: 5/21/2005
From: Clovis, CA USA
Status: offline
Holy Smokes...

Maxx, you are not alone!

Matrix Games is still in the process of upgrading their website, especially in the Member
areas.

Matrix Games... Please look at my account as well. Where as I opened a NEW Member
account, and now I am unable to (1). Re-register my games (they're already registered),
and (2). Unable to retrieve my s/n to the games

Please get back to me... I'd deeply appreciate you doing so!

s/
Ron 'tactician93612' Belcher
Clovis, CA


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(in reply to Maxx_slith)
Post #: 2
RE: I've lost access to Members area and registered games - 7/21/2009 6:58:13 PM   
Ron Belcher


Posts: 250
Joined: 5/21/2005
From: Clovis, CA USA
Status: offline
Let's see.. it's Tuesday, 7/21/2009.. and no reply or response from MG !

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Post #: 3
RE: I've lost access to Members area and registered games - 7/21/2009 7:31:05 PM   
Jason Petho


Posts: 14029
Joined: 6/22/2004
From: Terrace, BC, Canada
Status: offline
You tried this too, correct?

http://www.matrixgames.com/helpdesk/step_login.asp

Jason Petho


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(in reply to Ron Belcher)
Post #: 4
RE: I've lost access to Members area and registered games - 7/21/2009 7:47:47 PM   
Erik Rutins

 

Posts: 34454
Joined: 3/28/2000
From: Vermont, USA
Status: offline
This is not for official support. Please contact us through our Help Desk, that way we can make sure your request is tracked and not lost.

www.matrixgames.com/helpdesk

_____________________________


Erik Rutins
Director of Product Development




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Jason Petho)
Post #: 5
RE: I've lost access to Members area and registered games - 7/22/2009 1:42:59 AM   
Ron Belcher


Posts: 250
Joined: 5/21/2005
From: Clovis, CA USA
Status: offline
In regards to both Jason & Erik...

I did do as you both had suggested and that was back in March too.

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Post #: 6
RE: I've lost access to Members area and registered games - 7/22/2009 2:22:05 AM   
Erik Rutins

 

Posts: 34454
Joined: 3/28/2000
From: Vermont, USA
Status: offline
If you have a Help Desk Request ID, please e-mail it to me at erikr@matrixgames.com and I'll investigate.

_____________________________


Erik Rutins
Director of Product Development




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Ron Belcher)
Post #: 7
RE: I've lost access to Members area and registered games - 7/22/2009 3:22:49 PM   
Ron Belcher


Posts: 250
Joined: 5/21/2005
From: Clovis, CA USA
Status: offline
Erik,

I see you have asked Alex to help me out! Mega thanks.. he's doing the best he can for me at this time!

God Bless

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Post #: 8
RE: I've lost access to Members area and registered games - 8/2/2009 11:13:56 PM   
Ron Belcher


Posts: 250
Joined: 5/21/2005
From: Clovis, CA USA
Status: offline
Alex came through to total Victory !!!

Major Kudos to you, Alex ! Thank you very much for your help in straightening
out my account.

< Message edited by tactician93612 -- 8/5/2009 2:21:22 AM >


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(in reply to Ron Belcher)
Post #: 9
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