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Concerning DR And Paypal

 
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Concerning DR And Paypal - 6/4/2009 4:27:14 PM   
Lützow


Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline
This is not a technical but rather a billing issue.

Latterly Paypal doesn't show the due amount anymore after redirecting from DR site. This happened with the last 5 Matrix games I purchased and just again when I bought CC 5. Even everything went well so far, I'd really like to have this fixed for the future. As I prefer to see what I'm going to confirm before pushing the button.
Post #: 1
RE: Concerning DR And Paypal - 6/4/2009 7:39:40 PM   
wworld7


Posts: 1727
Joined: 2/25/2003
From: The Nutmeg State
Status: offline
The forum can't fix that.

You may want to open a ticket with the Help Desk and see if they can do something. At least that would get it to Erik's attention perhaps.

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Flipper

(in reply to Lützow)
Post #: 2
RE: Concerning DR And Paypal - 6/4/2009 8:18:07 PM   
Erik Rutins

 

Posts: 36676
Joined: 3/28/2000
From: Vermont, USA
Status: online
Please e-mail me at erikr@matrixgames.com with an order ID that this happened with.

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Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to wworld7)
Post #: 3
RE: Concerning DR And Paypal - 6/7/2009 6:44:38 PM   
madgamer2

 

Posts: 1235
Joined: 11/24/2004
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As an iron clad rule I no longer do business with PayPal as they caused me a serious problem with a credit breach which required me to get a new credit card.  My credit card company caught the error and I lost no funds but will not and can not reveal exactly what the problem was.  As a result I never do business with PayPal.  It means I have to pass a lot of purchases on eBay bit that's life.  I hope you get your problem solved.

Madgamer

(in reply to Lützow)
Post #: 4
RE: Concerning DR And Paypal - 6/9/2009 3:48:48 PM   
SlickWilhelm


Posts: 1854
Joined: 7/22/2007
From: Rochester, MN
Status: offline
quote:

ORIGINAL: madgamer

As an iron clad rule I no longer do business with PayPal as they caused me a serious problem with a credit breach which required me to get a new credit card.  My credit card company caught the error and I lost no funds but will not and can not reveal exactly what the problem was.  As a result I never do business with PayPal.  It means I have to pass a lot of purchases on eBay bit that's life.  I hope you get your problem solved.

Madgamer



Boy, can I relate. I had one of those cool "Confirmed" accounts with PayPal, which they make sound so secure and an advantage to have. I had a similar breach of security and someone got into my PayPal account and purchased $300 worth of online gaming accounts in Europe. To my horror, I discovered that by having a "confirmed" account, PayPal directly sucks the money out of your checking account instead of a credit card. So in my case, I was out $300 until Paypal investigated my complaint and verified that it was indeed a case of identity theft.

After that experience, I deleted all my PayPal accounts and severed relations with them. Never again will I allow a company direct access to my checking account, no matter how secure they claim to be.

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Post #: 5
RE: Concerning DR And Paypal - 6/10/2009 2:15:18 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
I actually only had very good experience with PayPal yet. Especially when it came to handling billing issues or trouble with sellers.

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Post #: 6
RE: Concerning DR And Paypal - 6/11/2009 5:19:45 PM   
Ron Belcher


Posts: 250
Joined: 5/21/2005
From: Clovis, CA USA
Status: offline
To relate; I had a breach of credit security. Although, no funds were taken/charged... My Wife told me
she replied to an email believing it to have been legit from Paypal. I told my Wife they (Paypal) would
NEVER ask for our Paypal account info. Yeah, I know.. common sense. I explained to her if Paypal
didn't already have that info, we wouldn't have an account. I forwarded the email to Paypal securities,
and they took action on their end. Our account was safe and business continues to this day.

Just can't trust anyone wanting to know the account information...

(in reply to Marc von Martial)
Post #: 7
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