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Help! Can't get serial number!

 
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All Forums >> [Current Games From Matrix.] >> [Napoleonics] >> Crown of Glory: Emperor's Edition >> Tech Support >> Help! Can't get serial number! Page: [1]
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Help! Can't get serial number! - 2/28/2009 12:58:06 AM   
Fintilgin

 

Posts: 196
Joined: 4/14/2005
Status: offline
I purchased the game and started it downloading and, as the family was in a rush to leave the house, closed the download page with my serial number. I did not get an e-mail with my serial number or saying I had made a purchase, although I did get one with my coupon code for being a previous owner.

I tried to have the serial number resent, but when I give DR my e-mail and last five digits of my credit card I get a page to redownload John Tiller's WW2 Campaign series, which is the last game I bought from you. It doesn't seem to register that I bought Crown of Glory or give me any serial numbers (even for Tillers), although my credit card HAS been charged.

Help! I just want to play. :(

< Message edited by Fintilgin -- 2/28/2009 1:02:19 AM >
Post #: 1
RE: Help! Can't get serial number! - 2/28/2009 1:03:47 AM   
Erik Rutins

 

Posts: 36714
Joined: 3/28/2000
From: Vermont, USA
Status: online
Hi,

If you can't find your serial number by going to www.findmyorder.com with your order info, then please e-mail me at erikr@matrixgames.com with your personal info and I'll try to look it up manually in the store database.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Fintilgin)
Post #: 2
RE: Help! Can't get serial number! - 2/28/2009 1:08:25 AM   
Fintilgin

 

Posts: 196
Joined: 4/14/2005
Status: offline
Email sent. 

(in reply to Erik Rutins)
Post #: 3
RE: Help! Can't get serial number! - 2/28/2009 1:12:51 AM   
Erik Rutins

 

Posts: 36714
Joined: 3/28/2000
From: Vermont, USA
Status: online
Reply sent.

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Fintilgin)
Post #: 4
RE: Help! Can't get serial number! - 2/28/2009 1:16:43 AM   
Fintilgin

 

Posts: 196
Joined: 4/14/2005
Status: offline
Awesome!

Got my number and am installing now. 

I'm always so careful about copying my serial number out and double checking stuff like my e-mail address.  I feel like an idiot.

Thanks for the help!

(in reply to Erik Rutins)
Post #: 5
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