I just received "Forge of Freedom" on Thursday and was unable to install it on my computer. I had a "decompression error 6"...
I visited a number of forums online, including the one here, and tried every fix I know and could find. I also tried installing the program on another, newer computer (virtually brand new), and had the same problem.
From the posts I read and experience, I believe the second disk has a defect.
My problem is (besides the program won't install) I am unable to get help from anybody at Matrix. Sure, I could place a new order today (they'll take my money 24 hours a day), but nobody will answer email I sent out on Thursday or respond to my posts. I used the knowledge base and "helpdesk".
Needless to say it's frustrating to spend $60 on entertainment (or anything) in today's economy and be given something that is defective and be forced to live with it because you are functionally ignored. In my book, if folks sell something defective and refuse to replace it or otherwise make it good--it amounts to theft. I am sure Matrix cares about its customers and products, yes???
I am a bit cross about this and if the item cannot be replaced, I will expect a prompt refund. There are many titles and developers to choose from. There's also fishing.
All I want is a little help. Anyone home at Matrix support?