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RE: Digital River

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RE: Digital River - 1/15/2009 10:01:33 AM   

Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline


ORIGINAL: Erik Rutins


Are there any results from tracking as yet ?

Yes, sorry. The second copy was in fact shipped to your old address (DR's mistake). A third copy went out next week to the correct new address (where the first one went too). It's being tracked, let me know when it arrives please. It should be there this week.

It actually arrived. Invoice was from 01/09/2009.

Thank you for your efforts, Erik.

(in reply to Erik Rutins)
Post #: 31
RE: Digital River - 1/15/2009 1:27:45 PM   
Erik Rutins


Posts: 37238
Joined: 3/28/2000
From: Vermont, USA
Status: online
About time, thanks - glad you've finally got it.


Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk:

Freedom is not Free.

(in reply to Lützow)
Post #: 32
RE: Digital River - 1/29/2009 8:02:44 PM   

Posts: 660
Joined: 1/17/2007
Status: offline
It's a minor irritation, but why do Digital River include customer support details on the invoice included with the disks, then when contacted say that they cannot offer customer support and please contact Matrix Games?

(in reply to Erik Rutins)
Post #: 33
RE: Digital River - 1/29/2009 8:14:18 PM   

Posts: 40
Joined: 11/17/2007
From: Flanders , Belgium
Status: offline
Because Digital River, without the support of Erik Rutins from Matrix, is worth nothing

(in reply to Mobeer)
Post #: 34
RE: Digital River - 2/14/2009 4:47:04 PM   

Posts: 40
Joined: 11/17/2007
From: Flanders , Belgium
Status: offline
Yeah , Erik , you are not alone as company with Digital River troubles, I ordered 2 games from Strategy First , they are -or should be- delivered by Digital !! They send me the shipping date of 16 januari, we are now almost a month further, still no games !! After two complaints to Strategy, Digital send me the answer , they estimate a European postal delivery time about 4 till 6 weeks !!!!!!!! What kind of nonsens is this !! And with Strategy First there is no Erik Rutins to put things on track.

(in reply to Erik Rutins)
Post #: 35
RE: Digital River - 2/17/2009 4:51:01 PM   
Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
Even Microsoft has issues with them


(in reply to Eastern)
Post #: 36
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