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Encountered and "Invalid Serial Number" Error

 
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Encountered and "Invalid Serial Number" Error - 11/29/2008 5:00:27 AM   
clion

 

Posts: 4
Joined: 11/29/2008
Status: offline
Hi!

I attempted to install my game and I received an invalid serial number message.

Here is the details of my order...

Order Number: 141990579
Order Date: 28-NOV-08

Product Name Qty Ordered Platform Price
Extended Download Service
John Tiller's Battleground Napoleonic Wars



----------------------------------------------------------------------------------------
SERIAL NUMBER: xxxxxxxxxxxxxxxxxxx

I attempted to access the knowledge base and submit a question, but I encountered errors there as well.

Can this be escalated to helpdesk via this forum?

Thanks!



< Message edited by Marc von Martial -- 11/29/2008 9:37:28 PM >
Post #: 1
RE: Encountered and "Invalid Serial Number" E... - 11/29/2008 1:43:04 PM   
Nomad


Posts: 5724
Joined: 9/5/2001
From: West Yellowstone, Montana
Status: online
You really should not put your serial number up on the forum. Actually you should not put up any of this info.

_____________________________


(in reply to clion)
Post #: 2
RE: Encountered and "Invalid Serial Number" E... - 11/29/2008 8:29:17 PM   
clion

 

Posts: 4
Joined: 11/29/2008
Status: offline
As you should be able to determine, posting this information with my question is the only way I can get any kind of support for this product.

And where is the login link for this forum? All login links should be clearly posted and ready to use. I had to guess the login url!

It appears that the support offered my Matrix Games is sub-standard and I am demanding satisfaction and complete support. My demands begin here with this post. Or, I will take other action.

(in reply to Nomad)
Post #: 3
RE: Encountered and "Invalid Serial Number" E... - 11/29/2008 8:47:41 PM   
Nomad


Posts: 5724
Joined: 9/5/2001
From: West Yellowstone, Montana
Status: online
Well, since this is NOT the official support area, you are going to have a problem. Good luck.

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(in reply to clion)
Post #: 4
RE: Encountered and "Invalid Serial Number" E... - 11/29/2008 9:38:22 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline
What problems do you encounter with submitting a Help Desk ticket?

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(in reply to Nomad)
Post #: 5
RE: Encountered and "Invalid Serial Number" E... - 11/29/2008 10:24:38 PM   
clion

 

Posts: 4
Joined: 11/29/2008
Status: offline
I encountered an error message with each submission. And the knowledge base was ineffective.

(in reply to Marc von Martial)
Post #: 6
RE: Encountered and "Invalid Serial Number" E... - 11/29/2008 10:29:40 PM   
clion

 

Posts: 4
Joined: 11/29/2008
Status: offline
On the contrary, Matrix Games has a support problem and a severe one at that.

Am I expecting that this issue receive escalation and full attention. Otherwise, I will initiate other action.

(in reply to Nomad)
Post #: 7
RE: Encountered and "Invalid Serial Number" E... - 12/18/2008 5:26:17 AM   
Ingtar

 

Posts: 194
Joined: 8/1/2004
Status: offline
Suddenly all my games are getting an invalid serial number error with error -1073741819.  I have a support ticket in, but have only seen the standard Uninstall reboot and reinstall.  With a day between ability to contact them, this might take forever to get fixed.

(in reply to clion)
Post #: 8
RE: Encountered and "Invalid Serial Number" E... - 12/18/2008 8:44:28 AM   
Lützow


Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline
Do you run Vista on your pc ?

I encountered same issue with CotA some weeks ago. What solved it for me was re-installing the game in WinXP compatibility mode.

(in reply to Ingtar)
Post #: 9
RE: Encountered and "Invalid Serial Number" E... - 12/18/2008 6:55:17 PM   
Ingtar

 

Posts: 194
Joined: 8/1/2004
Status: offline
I discovered late last night that I needed to change new installs/reinstalls to compatibility mode.  The ones already installed work fine.  Thank you for answering, however.

(in reply to Lützow)
Post #: 10
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