I edited this because it seems that everything turns out be be a lack of communication - and my fault not to own a credit card myself and not to check the credit card that was used for ordering and refund also. Shame on me, my bad. And thanks to Erik and the matrix support (my mistake too just to wait for a mail from digital river and not to have direct contact with matrix - I thought "no answer" from digital river means "no refund").
Hi, I wait for several month now for a refund I was offered cause my game did not arive. I posted this in the EiA Forum, answered Eriks question, send him (one time) several (collected) mails so he can judge this problem. No reaction so far, np- I mailed to "email@example.com". Learned that I have to use "http://www.matrixgames.com/helpdesk/", registered, followed the procedure, and when I clicked "submit issue" all I got was " ERROR OCCURRED".
Gentlemen, what a **** is this ??
I preordered two Empires in Arms CDs, when the game was not available for a good friend and myself. One adress was wrong, I noticed it within a minute after the order was out, send 3 misn later a mail to correct the adress- but it didnt work. When digital river find out that the adress was wrong and the game returned, I was offered refund for BOTH games. I wrote that I only need refund for one, gave all the imfomation I was asked for. Asked within the next weeks several times about the refund status- but no reaction no more. And today I learn that I can´t send a simple email to matrix support and have to use the helpdesk. And this great helpdesk only says "error". Fantastic.
< Message edited by StCyr -- 11/15/2008 12:37:20 PM >