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Double billed for shipping

 
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Double billed for shipping - 7/28/2008 12:08:59 PM   
HansBolter


Posts: 7645
Joined: 7/6/2006
From: United States
Status: offline
I orderd Kharkov: Disaster on the Donets last friday.

This morning I noticed an extra billing on my card statement.

The purchase cost, including the $9.95 for shipping was $73.93.

An item identified as a digital river charge in the amount of $73.93 appeared on my card and then an additional charge of $9.95 was applied identifed as "www.myord."

I made no other purchases with the card that could explain the additional $9.95.

Pleaae review your billing and explain the additional charge applied to my card.
Post #: 1
RE: Double billed for shipping - 7/28/2008 12:15:29 PM   
sterckxe


Posts: 4605
Joined: 3/30/2004
From: Flanders
Status: offline
quote:

ORIGINAL: HansBolter
Pleaae review your billing and explain the additional charge applied to my card.


Hi Merrill,

Wrong forum for this - send a mail to support@matrixgames.com or pm Erik Rutins

Greetz,

Eddy Sterckx



(in reply to HansBolter)
Post #: 2
RE: Double billed for shipping - 7/28/2008 1:41:09 PM   
Erik Rutins

 

Posts: 36880
Joined: 3/28/2000
From: Vermont, USA
Status: offline
This is not the place for official support. Please e-mail support@matrixgames.com and copy me on this at erikr@matrixgames.com. We'll need your order info as well in order to sort this out. Apologies for the inconvenience.

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to sterckxe)
Post #: 3
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