ORIGINAL: Erik Rutins
I have to respectfully disagree. This would setup an incentive structure where purchasing pirated copies would result in discounts on legal copies. What would be the reason to purchase a legal copy then without getting a pirated copy first?
The customer should pursue getting a refund with the seller and/or E-Bay. FYI, we tested our PayPal purchasing yesterday and it works fine, so I'm not sure what the problem was that the customer ran into, but I believe our support is working with him at this time.
Actually paypal purchase did not work. I already pm'd Marc and explained the problem because it was easier for me to expose this in my native language. He should have let you know.
Anyway, the whole issue came up for the lack in communication:
On Monday I attempted to purchase a product from DigitalRiver and couldn't finish the process. So I came to here, posted and explained the problem. Two people made comments about what possibly could caused it, but no official Matrix employee bothered to answer. Now you could argue why I simply didn't contact customer service and I will tell you why not. When you look a few threads down, there is another post I made in March about having problems with a redownload and in addition sent 2 emails to customer service. I never got a response for this. Actually Marc was answering 3(!) month later to the thread when I luckily found a workaround long ago. Matrix has a very engaged community and produces decent wargames but their cs leaves room for improvement, to say the least.
On tuesday I tried again to buy WITP via DR shop and it still didn't work. Checking this thread and there was no official answer I went to Ebay and found a good bargain. The vendor offered it as official keyed version, English language version produced in Poland. This guy is selling several Matrix titles and got 100% positive reviews from all over the world. How am I supposed to know that he doesn't deal with legit copies ? JFYI, where I live older Matrix games, as far as they are available here, being considerable cheaper. Par example Battles in Normandy get offered for Euro 12,99 when it's still 41,99 at DigitalRiver. Provided you Amazon link below.
So when a German distributor as CDV can legally sell inexpensive copies of Matrix titles, my common sense should tell me a Polish reseller is able to do so as well, no ? Insinuating I careless (or willful) accepted to buy a pirate copy is insulting and all your support 'worked out' with me, was sending an automated mail, requesting to complete payment process. You don't expect me to buy a second copy now, do you ?
Actually I rather expected something like a sorry for my hassle and a thank you, for me bringing those Ebay reseller to your attention – so you can take further action. After all it's Matrix losing money to this, not me, neither it's my job to pursue this guy. In the end you could have offered a decent rabate in case I'm willing to buy another, legit copy of WITP from Matrix.
However, argueing or blaming leaves you nothing but an aggravated customer.
Sorry for my bad english