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John Tiller Civil War serial number problem

 
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John Tiller Civil War serial number problem - 6/20/2008 3:01:32 PM   
RichMunn

 

Posts: 65
Joined: 5/14/2008
Status: offline
I have just purchased, downloaded and installed John Tiller's Civil War and Napoleonic Wars.

Napoleonic works fine. In American Civil War when I try to load a scenario (any scenario, on any game) I receive a message that my serial number is invalid, and to contact you.

So I have.

Can you help?

Thanks,

Rich Munn
Post #: 1
RE: John Tiller Civil War serial number problem - 6/20/2008 4:34:18 PM   
Greg Wilcox

 

Posts: 361
Joined: 4/14/2006
Status: offline
I just sent you a PM, hopefully we can get this resolved quickly for you.

-Greg

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Greg Wilcox
Production Assistant

(in reply to RichMunn)
Post #: 2
RE: John Tiller Civil War serial number problem - 6/22/2008 1:33:22 PM   
RichMunn

 

Posts: 65
Joined: 5/14/2008
Status: offline
I still haven't heard from you. It's Sunday.

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RichMunn

(in reply to Greg Wilcox)
Post #: 3
RE: John Tiller Civil War serial number problem - 6/22/2008 6:51:22 PM   
Erik Rutins

 

Posts: 33966
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Rich,

Did you check your PMs?

Regards,

- Erik

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Erik Rutins
Director of Product Development




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to RichMunn)
Post #: 4
RE: John Tiller Civil War serial number problem - 6/22/2008 9:06:26 PM   
RichMunn

 

Posts: 65
Joined: 5/14/2008
Status: offline
Yes.

Nothing there.

I thought I'd solved it by playing as administrator, and to some extent I have.

However, what was playing perfectly well on my laptop (i.e. West Front) now tells me I have a problem! It reads " There is a problem" with error code 486. This might be linked to the fact that since downloading the Civil war and Napoleon games, the opening screen while saying one thing has another game when the mouse pointer hovers over it!

My other Vista machine, a desktop, now runs all games fine, if I run CW and NB as administrator.

Confused? I am!

Richard.

_____________________________

RichMunn

(in reply to Erik Rutins)
Post #: 5
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