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Error Code: 1813 ... HELP!

 
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Error Code: 1813 ... HELP! - 5/3/2008 1:23:17 AM   
kmiller

 

Posts: 2
Joined: 5/1/2008
Status: offline
Hi,

Recently bought CC: CoI as both a download and a CD. Download is on one computer, works fabulously. However, CD version was put on my new PC (2007 Dell with Windows Vista) and no longer works. It worked for about three days, and then, when I went to play one day it said "Error Code: 1813". This message stated that there was something wrong with the game's code, which was found on the CD. And it told me to contact support@matrixgames.com.

I uninstalled the game and reinstalled several times. I've restarted the computer, I've let it sit, etc. However, since that day, this Error message keeps appearing whenever I try to play the CD version of it.

I have sent two emails to Support (4/26 and 4/30), and posted on the CC: CoI forum and have recieved no reply. I cannot find a phone number to call about this ... I realize people are busy, but I need to know how to fix this or how to get a new order before it is too late.

I need some help, what is going on? Why would it work one day and not the next.

Please help. Thanks.

kmill
Post #: 1
RE: Error Code: 1813 ... HELP! - 5/7/2008 1:41:54 AM   
Erik Rutins

 

Posts: 37161
Joined: 3/28/2000
From: Vermont, USA
Status: online
Hi Kmiller,

Sorry your requests were missed, we're looking into that and also into your problem. I expect to have an answer or at least some more questions tomorrow.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to kmiller)
Post #: 2
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