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Problem to modify my Matrix account

 
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Problem to modify my Matrix account - 4/11/2008 4:10:31 PM   
Kelm

 

Posts: 54
Joined: 9/28/2004
Status: offline
Hello,

I want to change my registered email adress in my account. But each time i try to modify my account i have a IE error page.

I have another question like i want to buy Panzer Command: Kharkov, when i will be able to change my email adress to my current one, can i use the winterstorm owners: upgrade offer with this new email adress and my winterstorm serial ?

Thanks for your help.

Pierre Antoine
Post #: 1
RE: Problem to modify my Matrix account - 4/11/2008 4:52:03 PM   
Erik Rutins

 

Posts: 34567
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Kelm,

Our mail server is having issues this morning, that's likely why you were having problems changing the forum address.

You can use whatever e-mail you want when applying for the Panzer Command: Kharkov upgrade discount coupon. The important thing is that you have your Winterstorm serial number, then put in the e-mail address where you want the coupon code to be sent.

Regards,

- Erik

_____________________________


Erik Rutins
Director of Product Development




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Kelm)
Post #: 2
RE: Problem to modify my Matrix account - 4/11/2008 5:13:58 PM   
Kelm

 

Posts: 54
Joined: 9/28/2004
Status: offline
Hello,

Thanks for your response. When i enter my Winterstorm Serial number i have an Invalid Order Number. Please try again message. I select the european store and have try both my serial number and my order numbers without success. For my account i will check that later.

Pierre Antoine

(in reply to Erik Rutins)
Post #: 3
RE: Problem to modify my Matrix account - 4/11/2008 5:40:09 PM   
Erik Rutins

 

Posts: 34567
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Pierre,

Please e-mail me at erikr@matrixgames.com and I can double-check your order info and see why it would be rejecting that serial number. Are you entering with dashes, as in XXXX-XXXX-XXXX-XXXX?

Regards,

- Erik

_____________________________


Erik Rutins
Director of Product Development




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Kelm)
Post #: 4
RE: Problem to modify my Matrix account - 4/11/2008 6:03:33 PM   
Kelm

 

Posts: 54
Joined: 9/28/2004
Status: offline
I have sent to you my Winterstorm serial number and order id.

Thanks for your help.

Pierre Antoine

(in reply to Erik Rutins)
Post #: 5
RE: Problem to modify my Matrix account - 4/11/2008 6:18:58 PM   
Erik Rutins

 

Posts: 34567
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Pierre,

I just sent you your coupon code by e-mail. The problem you encountered was because of the mail server issues we had this morning.

Regards,

- Erik

_____________________________


Erik Rutins
Director of Product Development




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Kelm)
Post #: 6
RE: Problem to modify my Matrix account - 4/11/2008 6:27:14 PM   
Kelm

 

Posts: 54
Joined: 9/28/2004
Status: offline
Hello,

Thanks a lot for your help, i have just bought PzC kharkov after receiving your mail using the discount code.

Pierre Antoine

(in reply to Erik Rutins)
Post #: 7
RE: Problem to modify my Matrix account - 4/11/2008 7:11:21 PM   
Erik Rutins

 

Posts: 34567
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Thank you Pierre, I'm glad we were able to sort things out. I hope you enjoy playing Panzer Command: Kharkov!

_____________________________


Erik Rutins
Director of Product Development




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Kelm)
Post #: 8
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