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DigitalRiver won't let me download game...

 
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DigitalRiver won't let me download game... - 3/5/2008 6:56:44 PM   
jonreb31


Posts: 714
Joined: 11/26/2006
From: Santa Cruz, California
Status: offline
I purchased Forge of Freedom around a year ago, and now I'm trying to download it again. My internet had some problems downloading it, so I fixed the internet... but now DigitalRiver gives me this error:

"The number of downloads you have attempted indicates you are having difficulty receiving your file. Please contact Customer Care for assistance in receiving your product.

Message Number: 12"

I have emailed them 3 times about this in the last 3 months with no response. Now it's really getting on my nerves. I would really like to download this game and start playing it again.

Thanks for any help!

< Message edited by JonReb -- 3/5/2008 7:00:57 PM >


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RE: DigitalRiver won't let me download game... - 3/5/2008 7:03:36 PM   
Erik Rutins

 

Posts: 37135
Joined: 3/28/2000
From: Vermont, USA
Status: offline
E-mail me at erikr@matrixgames.com with your order info please and I'll take care of that.

It would also be helpful if you'd sent me copies of the e-mails you sent them over the last three months so that I can follow up with them on why that happened. Feel free to always copy us at support@matrixgames.com whenever you are looking for help.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to jonreb31)
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