I am actually impressed that I got a prompt reply from a company representative and Matrix does seem to understand the issue, since they are taking steps to more clearly indicate whether a printed manual exists with a package or not.
As for myself, I guess I have to take one less thing for granted, and make it a point to check if a manual comes with a game or not before buying.
You will find, Shemar, that there really isn't much more of a class act than Erik and crew. I have seen Erik online at ALL times of night, on ALL days of the week, even (or maybe especially) on holidays. He has personally worked me through nearly intractable hardware/software problems, finding answers that nearly only benefited one person (how is that for personal customer service). I'm sorry you were disappointed by the manual issue (I would see how that might be disheartening), but don't let this one blip ruin a great relationship with a stand-up company of hard-to-get, unique in quality, high-detail wargames. Bar-none, Matrix's Advanced Tactics is my favorite wargame (I know, I'm not much of a grognard).
Might I suggest that you invest in a cheap (less than $80) laser printer? These often come with a 1/2 capacity printer cartridge that will have you up and running in no time). Outside my gaming addiction, I just don't know how I would live without this thing, as I print whole books/articles off the internet quickly and at high quality (by that I mean book-quality readable). This is actually my preferred method of manuals - as I can print it as large as I want, whatever pages I want (I leave out that legalize crap) and I get to punch holes and make my own handcrafted manual (I mount them in portfolio/presentation folders with clear fronts to display the title page). I love having each page be on a whole sheet, as it helps to look at graphs and such. Just my $0.02. It isn't in color... but that usually isn't a terrible thing.
Anyway, welcome to the forum Shemar, I hope you enjoy the game (despite the manual issue) and that you come back to try some of the other games, once your disappointment wears off.
< Message edited by Son_of_Montfort -- 1/25/2008 11:17:28 PM >
"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)
-- Arnaud-Armaury, the Albigensian Crusade