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delay on digital download?

 
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delay on digital download? - 1/18/2008 4:09:26 AM   
darthsmaul

 

Posts: 93
Joined: 12/9/2006
Status: offline
I have bought numerous games and buy digital or digital with hard copy, I just bought advanced tactics but I cant seem to get a link to download it

please advise

thanks

steve
Post #: 1
RE: delay on digital download? - 1/18/2008 4:11:49 AM   
darthsmaul

 

Posts: 93
Joined: 12/9/2006
Status: offline
ok it just updated but now it says this

Downloadable Fulfilled

but I havent downloaded anything yet nor if I go to memebers and log in do I have a link to download

please advise, nothing by email either

steve

(in reply to darthsmaul)
Post #: 2
RE: delay on digital download? - 1/18/2008 4:12:45 AM   
Erik Rutins

 

Posts: 36903
Joined: 3/28/2000
From: Vermont, USA
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If you go to www.findmyorder.com, you should be able to retrieve a download link with your order information. If that fails, please contact support@matrixgames.com.

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to darthsmaul)
Post #: 3
RE: delay on digital download? - 1/18/2008 4:13:27 AM   
darthsmaul

 

Posts: 93
Joined: 12/9/2006
Status: offline
ok, actually I clicked on the redownload button and it worked now or it is downloadking thanks for such a quick respone :)

steve

(in reply to Erik Rutins)
Post #: 4
RE: delay on digital download? - 1/18/2008 4:18:32 AM   
darthsmaul

 

Posts: 93
Joined: 12/9/2006
Status: offline
only problem is I got no key to install it



(in reply to darthsmaul)
Post #: 5
RE: delay on digital download? - 1/18/2008 4:52:12 AM   
darthsmaul

 

Posts: 93
Joined: 12/9/2006
Status: offline
If someone from matrix could send me the key tonight so I can play I have it downloaded and have never had this issue before, I have downloaded and bought about 6 games from you foks on the past, I was hoping to play tonight and take it with me on the road on my laptop tomorrow morning


thanks

steve


< Message edited by smaul1 -- 1/18/2008 6:23:31 PM >

(in reply to darthsmaul)
Post #: 6
RE: delay on digital download? - 1/18/2008 5:00:30 AM   
darthsmaul

 

Posts: 93
Joined: 12/9/2006
Status: offline
Ok then, figured it out by click on the order details button 

(in reply to darthsmaul)
Post #: 7
RE: delay on digital download? - 1/18/2008 3:58:29 PM   
Erik Rutins

 

Posts: 36903
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Great, glad it's all worked out.

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to darthsmaul)
Post #: 8
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