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Can't start the game - 12/5/2007 11:19:35 PM   
sargemule

 

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This is what happens after I start the game




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RE: Can't start the game - 12/5/2007 11:20:28 PM   
sargemule

 

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then I press okay and the game starts and nothings happens




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RE: Can't start the game - 12/5/2007 11:21:53 PM   
Marshall Ellis


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sargemule:

Apologize for my lack of French, can you perhaps translate to English that error string?

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RE: Can't start the game - 12/5/2007 11:25:30 PM   
sargemule

 

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hehe sorry Ellis

It's Danish

It says " The given unit is not open or isn't recognised by MCI

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RE: Can't start the game - 12/5/2007 11:27:42 PM   
Marshall Ellis


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sargemule:

Even more evidence of my ignorance LOL!
Can you tell me when this error happens?



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RE: Can't start the game - 12/5/2007 11:30:52 PM   
sargemule

 

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You have been working on this game for 5 years so I understand that you haven't found the time or energy to take a speed course in Danish

It starts 2-3 seconds after I have triggered the EIAW button or the Play button on the Start menu and the quickstart button

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RE: Can't start the game - 12/5/2007 11:46:59 PM   
Marshall Ellis


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Try dbl-clicking EiANW.EXE in the EiANW directory.


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RE: Can't start the game - 12/5/2007 11:49:36 PM   
sargemule

 

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Its the same issue as before



I add my dxdiag


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RE: Can't start the game - 12/5/2007 11:51:58 PM   
Erik Rutins

 

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Since your video and audio drivers are from 2006 and 2005, respectively, please see if there are newer versions so that we can rule those out as an issue.

Otherwise, your DxDiag looks pretty good to me.

If you double-click on the MatrixGamesLogo movie file in the installation directory, does it play? Do you see the movie playing at all before you end up at that black screen?

Regards,

- Erik

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RE: Can't start the game - 12/5/2007 11:56:26 PM   
sargemule

 

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Hi Erik

I have just tested the graphic drivers on Nvidia, and came up clean...I have the newest ones.

It functions and looks like it has been for years, so nothing there

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RE: Can't start the game - 12/6/2007 1:55:05 AM   
sargemule

 

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this is what happens if I press the first button which should be new game




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RE: Can't start the game - 12/6/2007 1:56:06 AM   
sargemule

 

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when I press OK then this happens and the game is over with this screendump




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RE: Can't start the game - 12/6/2007 2:09:08 AM   
Marshall Ellis


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It does not look like the game is running in the right directory. This means that it cannot find the scenario which should exist as a *.GED file in the Data dir cannot be found??? Can you exit the Matrix quick start menu then start again using the dbl-click of the EiANW.EXE in the game dir and see if the same happens?



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RE: Can't start the game - 12/6/2007 2:11:43 AM   
donkuchi19


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Hey Marshall,

Did you notice in the screenie above where instead of the version number, it says 3/18/02. Could it be a corrupt download or something like that???

Don

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RE: Can't start the game - 12/6/2007 2:12:56 AM   
sargemule

 

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its the same problem

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RE: Can't start the game - 12/6/2007 2:13:37 AM   
sargemule

 

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a corrupt.....I hope not I have paid for it

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RE: Can't start the game - 12/6/2007 2:17:21 AM   
Erik Rutins

 

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Don't worry, if you need to redownload you can always do so via www.findmyorder.com. We're still trying to duplicate these issues and get a handle on what might be causing them on some systems while others work fine. We'll get to the bottom of this.

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RE: Can't start the game - 12/6/2007 2:17:36 AM   
donkuchi19


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You would be able to redownload it. Something may have gone wrong in the original download. I think you have 30 days to download it from DR.

It was just a thought from looking at your screenie.


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RE: Can't start the game - 12/6/2007 2:19:46 AM   
sargemule

 

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Its 01:17 in Denmark an should have played this for a few hours, but I tried to install the game on my laptop which is older but it WORKS!!!!!!!!!!!!!!!?????????????????????????????

I don't know what is wrong with installation on the desktop

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RE: Can't start the game - 12/6/2007 2:21:30 AM   
Erik Rutins

 

Posts: 37146
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From: Vermont, USA
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Another customer reported that updating his nVidia driver solved the issue for him. Are you sure there is no newer version for your system?

Regards,

- Erik

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CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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RE: Can't start the game - 12/6/2007 2:27:59 AM   
sargemule

 

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i will try again but now i wont take the scanner program which says i have the newest update

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RE: Can't start the game - 12/6/2007 2:32:04 AM   
donkuchi19


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Try updating direct from Nvidia. If you are using Microsoft's site, their latest approved version is usually very old.

http://www.nvidia.com/object/winxp_163.75.html

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RE: Can't start the game - 12/6/2007 2:39:55 AM   
sargemule

 

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i have a Geforce 4 TI 4200 AGP8X

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RE: Can't start the game - 12/6/2007 3:06:07 AM   
sargemule

 

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nope the same problem

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RE: Can't start the game - 12/6/2007 4:11:26 AM   
Marshall Ellis


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Donkuchi:

That actually is the default text label for the version field. The program is looks to be locking up before I can even get the version field to update. I don't think it is corrupt but a graphic issue of some type.



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RE: Can't start the game - 12/6/2007 5:07:18 AM   
sargemule

 

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I still can't play it on the desktop even though it is newer or better than the laptop

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RE: Can't start the game - 12/6/2007 6:15:27 AM   
sargemule

 

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i can play now with the test exe, but is must be an error on the EIAHw.exe

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