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problem with Serial Number by Digital download

 
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problem with Serial Number by Digital download - 8/7/2007 11:13:32 AM   
vietolent

 

Posts: 2
Joined: 8/7/2007
Status: offline
I downloaded Digital version of Airborne Assault: Highway to the Reich yesterday but did not receive the CD serial number to install it. Anyone knows how to get the key? Is it supposed to include with the zip file? Or am I missing anything?
Post #: 1
RE: problem with Serial Number by Digital download - 8/7/2007 12:44:08 PM   
Terl


Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline
The serial is sent separately. If you have spam filters on your email I would check there first. The serial is also available on the download page for the game. To get back to that, click the support (up above on the right) tab and follow the my order status link (Or, just click me) .

Once you find your order the serial can be found by clicking the redownload my order button.

(in reply to vietolent)
Post #: 2
RE: problem with Serial Number by Digital download - 8/7/2007 2:26:07 PM   
Arkady


Posts: 1262
Joined: 5/31/2002
From: 27th Penal Battalion
Status: offline
If you received payment confirmation (by email) you can find serial number there.

Check your spam filter box that email isn't there.

Otherwise, contact matrix games support.


_____________________________


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Post #: 3
RE: problem with Serial Number by Digital download - 8/8/2007 4:25:20 AM   
vietolent

 

Posts: 2
Joined: 8/7/2007
Status: offline
I checked the download page again and found it there. Thanks for the fast help guys.

I emailed support but havent got replied next time Imma go here its definitely faster

(in reply to Arkady)
Post #: 4
RE: problem with Serial Number by Digital download - 8/8/2007 11:12:18 PM   
wolf44

 

Posts: 37
Joined: 10/31/2005
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I have a number of Matrix Games I play. Awhile ago,I downloaded John Tillers Campaign series and have enjoyed playing. I want to download and insatll the new update. I cannot find my printed copy of my serial number nor my order number. I did not register my game nor any of the others. Plaese lend a hand here! Bruce Gordon

< Message edited by wolf44 -- 8/8/2007 11:13:04 PM >

(in reply to vietolent)
Post #: 5
RE: problem with Serial Number by Digital download - 8/8/2007 11:27:01 PM   
Terl


Posts: 609
Joined: 6/1/2005
From: Charleston, WV
Status: offline
Use the post I have above. If you go to "redownload" your order you can find the serial there. Once you have it again, I would recommend registering the game. It is handy to have them all there For all my serials, I keep a text file with them. I email it to my gmail account regularly and make sure I have copies burned/printed just in case :) I also butn a text file of the serial onto the cd along with the download so I have them all together.

(in reply to wolf44)
Post #: 6
RE: problem with Serial Number by Digital download - 8/9/2007 4:22:01 AM   
wolf44

 

Posts: 37
Joined: 10/31/2005
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I used Paypal and don't have a card number...don't have the order number either!

(in reply to Terl)
Post #: 7
RE: problem with Serial Number by Digital download - 8/9/2007 12:52:41 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

quote:

ORIGINAL: wolf44

I used Paypal and don't have a card number...don't have the order number either!



Please write to support@matrixgames.com. Provide all info you can, full name, shipping address etc. You should be able to retrieve you PayPal transaction number if you log in to your PayPal account. This might be helpful too.

_____________________________


(in reply to wolf44)
Post #: 8
RE: problem with Serial Number by Digital download - 1/21/2008 3:02:14 PM   
burger13

 

Posts: 1
Joined: 1/21/2008
Status: offline
I downloaded Digital version John Tillers Campaign series don't have cd serial number.I don't have order number so cant get into my order status.help

(in reply to vietolent)
Post #: 9
RE: problem with Serial Number by Digital download - 1/21/2008 4:55:39 PM   
Erik Rutins

 

Posts: 36931
Joined: 3/28/2000
From: Vermont, USA
Status: online
burger13,

Your serial number and order info should have been displayed on the screen when you completed your purchase. They should also have been sent to you by e-mail. If that failed, you can retrieve them with your order info (and since you don't have that, you can also use your credit card info) at www.findmyorder.com. If you didn't receive the confirmation e-mail, check all your spam filters for an e-mail on the purchase date to see if it got caught there.

If all of that fails, you can e-mail us at support@matrixgames.com with your full personal info and we can lookup your order that way.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to burger13)
Post #: 10
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