From: Vermont, USA
Thanks for at least responding. I already went through these steps. I didn't want to post unless I had to. This is a real problem now because I am a regular customer. I have eight of your simulations. And I purchased another last night
Thank you for your support!
(Camapigns on the Danube) which will not work. It hangs. Is that fair to us. It would seem you shouldn't be selling this product if it no longer is working or compatible with new computers. Can I get a refund?
Ok, first of all we would want to find out why it's not working for you. Campaigns on the Danube works on my modern systems here, so could you please post a DxDiag and describe in more detail why it isn't working? Ideally, post that in the COTD forum please.
In regards to the other two simulations, is this fair? I purchased them both and you would have my address information as they were not downloaded, they were mailed to me. You were not allowing customers to download games at that time. Funny, I don't remember a serial number coming with them anyway. I have the disks. They have information on them but no serial numbers.
Battles in Normandy and Battles in Italy were definitely available for download from the start and also had serial numbers from the start. If you ordered them from our online store, either download or just boxed copy, then there should be a record of that at www.findmyorder.com. Are you not able to remember enough of your order info to login there or are you able to login but don't see your order for these listed?
Is it fair that I would have to pay another $100 just to get serial numbers when you have my purchase information in your records. I don't. That information was on my old computer and hard drive which went down. Not my fault. Now I'm trying to install them on my new computer and unfortunately I need serial numbers. Can you please assist? Thanks.
As far as fairness, in all honesty once we sell you the product it is not our obligation to be able to provide you a new copy if you lose the one you got. We do provide that service as a benefit to our customers, but I highly recommend writing down those serial numbers in permanent ink somewhere once you retrieve them. It's always better to have a personal backup you can rely on than. In any case, we'd like to help you, but we need more information. You can e-mail us at firstname.lastname@example.org and email@example.com to provide that info. If you purchased from our online store, with enough personal info we should be able to find the order and your serial numbers.