Plimus not cooperating... (Full Version)

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rmielech -> Plimus not cooperating... (1/31/2012 5:31:11 PM)

Can't get through to buy the new release.




Andrew Loveridge -> RE: Plimus not cooperating... (1/31/2012 5:52:12 PM)

Could you explain in more detail what is happening?  What errors are occurring, and any messages you are receiving? 




rmielech -> RE: Plimus not cooperating... (1/31/2012 5:57:04 PM)

Firefox can't establish a connection to the server at plimus.matrixgames.com.

This is after trying to pay with Paypal.




Andrew Loveridge -> RE: Plimus not cooperating... (1/31/2012 6:22:05 PM)

We are looking into this, if you are able to use a different payment method, please try that.





Erik Rutins -> RE: Plimus not cooperating... (1/31/2012 6:46:27 PM)

Can you please contact me with your e-mail address and we will follow-up to investigate this further. You can reach me at erikr@matrixgames.com.

Regards,

- Erik




rmielech -> RE: Plimus not cooperating... (1/31/2012 7:21:23 PM)

Credit card works but Paypal doesn't.




VPaulus -> RE: Plimus not cooperating... (1/31/2012 7:51:08 PM)

Today, I've bought DLC42 with Paypal. No issues.




rmielech -> RE: Plimus not cooperating... (1/31/2012 8:24:28 PM)


quote:

ORIGINAL: VPaulus

Today, I've bought DLC42 with Paypal. No issues.


I don't think Paypal is a one size fits all everywhere. You can have some local or regional problems depending on the chain of connection. I wasn't doing anything different than I've done successfully many other times trying to buy through them.




VPaulus -> RE: Plimus not cooperating... (1/31/2012 8:50:53 PM)

Sure.




Von Hob -> RE: Plimus not cooperating... (2/1/2012 2:45:25 PM)

I'm a real fan of the series, but unable to buy the downloads as Plimus have rejected my credit card - "Inconsistent contact / billing info" with no explanation. All the details are correct. Tried to order 39,40,41,&42 with Phone payment, Plimus couldn't find the order either.

Guys, you need to give Plimus a good kick as it shouldn't be this difficult to spend money online these days.

I've tried, credit card, phone, not got a paypal account. Any suggestions how to pay?




floyd17 -> RE: Plimus not cooperating... (2/1/2012 3:17:44 PM)

I purchased Panzer Corps Grand Campaign 42 - Physical with free download. Plimus charged my credit card but would not allowa download. I have notified help desk, but this the second time that this company (Plimus) has done this. The first time was with Panzer Corps Grand Campaign 41.




Von Hob -> RE: Plimus not cooperating... (2/1/2012 3:20:21 PM)

I suspect that the issue is something to do with me being in the UK and not the USA. I've got another order #3 waiting for approval from Plimus now, will let you know how I get on!

I really wanted to play this tonight, but it's not looking too likely.




Von Hob -> RE: Plimus not cooperating... (2/1/2012 3:37:38 PM)

Just got a call from the guy at Plimus, so apart from an embarrasing enquiry as to my age (45!), I'm downloading now and off to Poland tonight to meat the locals in my Panzer.

See you all there.




leorej -> RE: Plimus not cooperating... (2/2/2012 10:25:00 AM)

Hi,

Leore from Plimus here.

Sorry to hear you're having issues with your download links.

Can you email me directly at leorej@plimus.com, so I can help resolve this?

If you can send me your Order ID, it would be great.

Thanks,
Leore




IainMcNeil -> RE: Plimus not cooperating... (2/2/2012 1:09:22 PM)

In case anyone was wondering, yes this is Leore from Plimus so dont be concerned it is a phising message.




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